DANIEL (Dan) BRINKHAUS

Accomplished Software Senior Manager with 25+ years at Precisely, Inc., dedicated to enhancing customer success and managing global escalations. Successfully led Technical Account Management initiatives, resulting in 100% Annual Recurring Revenue for critical accounts. Proficient in optimizing resource allocation and mentoring teams to improve customer satisfaction and operational efficiency.

• Midwest Rett Syndrome Foundation, Brooklyn Park, MN, Founder & Board of Directors, 01/01, Present
• New Prague Youth | HS Hockey Association, New Prague, MN, President New Prague High School Boys Hockey Booster 'Blue Line Club', 01/19, Present
• ICE Jam Music Festival, Event Chair, 01/14, 01/17
• International Rett Syndrome Foundation, Washington, DC, Board of Directors, 01/08, 01/15
• New Prague Schools Special Education, New Prague, MN, Advisory Board, 01/04, 01/06
• Minneapolis Community and Technical College, Minneapolis, MN, Technical Advisory Board, 01/03, 01/06

• Pitney Bowes CARE Award, 01/18, Managed a global multi-functional team through a critical deployment, restored and vastly improved a relationship with a strategic partner contributing to a significant renewal save.
• Pitney Bowes RACE award, 01/12, Led a highly visible and successful POC with Pitney Bowes largest Canadian account. Credited with contributing to a major seven figure Sales win on a software and services deal.
• Pitney Bowes RACE award, 01/11, Led a critical escalation to the COO involving TELUS Canada. Sales risk exceeding $1.4M. Credited for exceeding expectations, restoring client sentiment, and contributing to the win.
• Pitney Bowes Support Representative of the Year, 01/10, Acknowledged by executive leaders and peers for consistently demonstrating the highest degree of professionalism and integrity.
• Pitney Bowes ACE award, 01/10, Led critical customer escalation to the Office of the President involving a hugely valued client Vivo Brazil. Credited for achieving total customer satisfaction and a major services win.
• Group1 Software Technical Professional of the Year, 01/03, Managed highly sensitive account through a difficult and complex production software implementation. Credited for exemplary customer support.
• Group1 Software Special Recognition Award, 01/02, In recognition for demonstrating leadership and 'extraordinary customer relationship management' with customer Discover Card on critical Message1 software deployment.