Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Timeline
Generic

Daniel Crespo Hernandez

Perris,CA

Summary

Dynamic barista trainer at Starbucks with a proven track record in employee training and customer service. Expert in inventory management and menu development, I enhanced training programs and improved team performance through effective communication and problem-solving skills. Committed to fostering a positive work environment while ensuring compliance with health and safety standards. Demonstrated knowledge of customer relations, employee training, and restaurant operations. Successful at handling simultaneous tasks in high-volume environments to satisfy customers, and assist team members. Familiar with a wide range of beverage options, and off-menu preparations. Efficient professional with strong interpersonal and communication skills. Handles money, food, and diverse customer needs without losing focus or sacrificing service quality. Brings current certification, attention to detail, and willingness to help others. Innovative professional in workforce training and development, known for high productivity and efficiency in task completion. Possess specialized skills in instructional design, employee engagement strategies, and performance assessment tools. Excel using communication, adaptability, and leadership to foster learning environments that promote growth.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Barista Trainer

Starbucks
Perris, CA
10.2022 - Current
  • Provided ongoing support to baristas by troubleshooting issues with equipment or beverages.
  • Provided individualized instruction to match personal strengths, background and learning style of each employee.
  • Facilitated open dialogue between trainers and employees regarding job expectations, policies, and procedures.
  • Advised management team on best practices for scheduling barista shifts based on experience level.
  • Created and offered additional materials to enhance training.
  • Educated customers on beverage menu items and provided samples of daily brews.
  • Participated in and attended meetings or seminars to obtain information for use in training programs.
  • Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
  • Monitored, evaluated and recorded training activities or program effectiveness.
  • Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.

Kitchen Manager

los chavalones
Buena Park, CA
03.2020 - 01.2021
  • Resolved problems or concerns to satisfaction of involved parties.
  • Utilized various preparation and cooking methods to create menu items in accordance with recipes.
  • Managed employee relations by providing guidance on job duties as well as disciplinary actions when needed.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Assisted in developing menus according to seasonal availability of ingredients as well as customer preferences.

Education

High School Diploma -

Cypress College
Cypress, CA

Skills

  • Employee training
  • Customer service
  • Inventory management
  • Equipment maintenance
  • Menu development
  • Problem solving
  • Time management
  • Staff coaching
  • Sales promotion
  • Effective communication
  • Recipe creation
  • Order taking
  • Training materials
  • Performance monitoring
  • Cleanliness standards
  • Barista mentoring
  • Health and safety compliance
  • Health codes compliance
  • Beverage preparation techniques
  • Positive and professional

Affiliations

  • plays volleyball
  • volunteer at a catholic church
  • coffee enthusiast
  • oldest sibling out of 3, which means i attend all soccer games and their events

Certification

  • Barista Master
  • Certified Barista Trainer

Languages

English
Professional
Spanish
Professional

Timeline

Barista Trainer

Starbucks
10.2022 - Current

Kitchen Manager

los chavalones
03.2020 - 01.2021

High School Diploma -

Cypress College
Daniel Crespo Hernandez