Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Work Availability
Timeline
BusinessAnalyst

Daniele Evans

Crystal Lake,IL

Summary

Service-focused professional with over 15 years experience in customer service & administrative roles. Genuinely and effectively providing compassionate, respectful, and quality service. Resourceful with an attention to detail and efficient completion of tasks. Proactive and versatile with ability to quickly adapt to new challenges. Solid problem-solving & communication skills resulting in a proven track record of fostering strong relationships with clients and team members. Consistently striving for positive results and team success. Seeking to utilize these skills in a dynamic and growth-oriented environment as a Concierge, Receptionist, Admin. Asst. or in another Customer Service focused role.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Concierge/Receptionist/Admin Assistant

Spectrum Retirement Communities
Algonquin, IL
08.2022 - 02.2025
  • Strived to provide an excellent customer service experience to residents, vendors, and visitors, ensuring a welcoming and professional environment.
  • Managed and maintained all front desk operations.
  • Scheduled appointments and maintained calendars for staff and residents.
  • Assisted with administrative tasks, such as data entry, document preparation, and maintaining the office supplies inventory.
  • Handled confidential information with discretion and professionalism.
  • Maintained an organized filing system for all employee records and resident charts, in compliance with state regulations.
  • Supported office security by following safety procedures and controlling access via reception desk.

Receptionist

Terri Lynn, Inc.
Elgin, IL
05.2003 - 08.2013
  • Operated a multi-line phone system, screening and directing all calls, with detailed message-taking.
  • Monitored the company's general email on Outlook and replied or routed them appropriately.
  • Assisted visitors in a courteous and professional manner.
  • Monitored and maintained a welcoming lobby environment.
  • Maintained security by following procedures, monitoring logbooks, and issuing visitor badges.
  • Performed data entry, created spreadsheets, and provided clerical assistance.
  • Handled all aspects of incoming and outgoing mail, domestic and international (e.g., USPS, FedEx, UPS).
  • Composed and prepared routine correspondence, letters and reports with job-related software.
  • Provided administrative support to various departments.
  • Maintained the accuracy of client and vendor account information in the company database.
  • Managed inventory of office supplies and placed orders to ensure adequate stock levels.

Education

Basic Nurse Assistant Training Hybrid Program - Computer Info Systems

McHenry County College
Crystal Lake, IL
12.2013

Skills

  • Exceptional customer service and client relations
  • Administrative support for management
  • Effective communication and interpersonal skills
  • Proficient in the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Multi-line phone system and office equipment proficiency
  • Time management and organizational skills
  • Handle confidential information with discretion and professionalism
  • Cash-handling experience
  • Problem resolution and critical thinking
  • Adaptable to changing environments
  • Team player with a positive attitude
  • Strong work ethic
  • Transportation coordination
  • Emergency response training

Certification

  • Illinois Nurse Aide Certification, 01/01/14
  • American Heart Association BLS for Healthcare Providers (CPR and AED) Program

Accomplishments

  • Employee of the month - 12/2023.
  • Superlative Merit Award - 12/2024

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Concierge/Receptionist/Admin Assistant

Spectrum Retirement Communities
08.2022 - 02.2025

Receptionist

Terri Lynn, Inc.
05.2003 - 08.2013

Basic Nurse Assistant Training Hybrid Program - Computer Info Systems

McHenry County College

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