Daniele Baiza
Ontario,CA
Summary
Dynamic and detail-oriented professional with extensive experience at the United States Postal Service. Proven adaptability and strong communication skills, excelling in customer service and operational efficiency. Recognized for effectively managing complex tasks and enhancing customer satisfaction through attentive service and problem-solving abilities. Committed to delivering exceptional results in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Car Rental Agent
ACE
Dallas, TX
02.2025 - Current
- Answered telephones to assist customers and resolve issues.
- Responded effectively to customer questions and inquiries and provided information regarding products.
- Collected payment by processing credit card transactions.
- Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
- Verified driver's license information and inspected rental documents for accuracy.
- Upsold additional services such as insurance coverage or fuel plans.
- Drafted contracts, explained terms to customers and acquired signatures.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
PSE Clerk
United States Postal Service, USPS
Mira Loma, CA
05.2023 - 02.2025
- Used my telephone to navigate the Shipt app where I could pick up orders from retailers and deliver the order to the customer.
- Other instances, I would shop an order for a specific retailer and after completing shopping, then use my personal vehicle to deliver the order.
- Sold stamps, tracking services and insurance to customers.
- Processed money orders, certified letters, and other payment transactions.
- Assisted customers with their postal needs, such as sending packages and buying stamps.
- Sold stamps, services and packaging.
- Managed household errands and other essential duties.
- Assisted with loading trucks when necessary before departure time deadlines.
- Scanned barcodes on packages to ensure accuracy of delivery.
HOLIDAY MAIL/ PSE CLERK
United States Postal Service, USPS
Arlington, TX
12.2022 - 01.2023
- Loads mail onto automated equipment, culling out non-processable items.
- Enters sort plan and starts equipment.
- Monitors flow of mail to ensure continuous feed, sweeps separated mail from bins stackers, and stops equipment when distribution run or operation is completed.
- Runs machine reports, clears jams and contacts maintenance for assistance when required.
AMAZON WAREHOUSE WORKER
AMAZON
Wilmer, TX
09.2021 - 03.2022
- Receive inventory on a conveyor and sort inventory to pallets, based on destination tag.
- Used technologies like smartphones to scan barcodes which notifies the employee which pallet location the packages get sorted to.
- Built gaylords on pallets to have over-sized boxes go into.
CUSTOMER CARE REPRESENTATIVE
RANDSTAD USA
Pomona, CA
04.2017 - 06.2018
- Performs clerical processing operations needed for completion of order or customer request in a CALL CENTER SETTING.
- Duties include completing standard order forms, order entry in Oracle system, processing credit card payment requests and setting up new accounts.
- Heavy phone usage.
- Responsible for processing simple to complex customer orders or requests, record searches, investigation of problems/complaints.
- Strong understanding, interpretation and enforcement of company policy for adjustments or corrections.
- Research complaints concerning billing, products and services rendered and escalating complaints to appropriate departments when necessary.
- Display attention to detail, consistency in follow-up and ownership of all orders and calls.
COMMUNITY SERVICES SPECIALIST
CITY OF FULLERTON
Fullerton, CA
04.2016 - 06.2018
- Coordinates recreational activities by planning, developing, implementing, and evaluating programs.
- Monitor attendance of students, and answer questions or concerns related to activities.
- Assist in organizing, coordinating, and directing programs at community centers, day camps, and summer camps.
- Provide information to the public.
- Promote safety of all participants.
- Drives a city for business as needed.
SENIOR RECREATION LEADER
CITY OF YORBA LINDA
Yorba Linda, CA
06.2016 - 11.2017
- Provides various forms of administrative services by monitoring equipment safely, inspecting facility for safety and cleanliness, supervising patrons, and providing first as needed.
- Assisting in processing electronic payments, and scheduling of facility space, as well as program registration for clients.
- Verify accuracy of receipts for contracts.
- Update facility booking spreadsheet with new facility contracts.
- Assist in various capacities for special event preparation and day of functions.
- Answer multiple telephone lines, screen and transfer calls, and retrieve messages.
- Oversee 10+ Rental Staff to the completion of room setups for classes or special events.
Medical Assistant/Medical Records Processor
AVENT FAMILY MEDICAL CORP
Rancho Cucamonga, CA
12.2009 - 11.2012
- Verified patient insurance coverage for both HMO's and PPO's.
- Maintained a pleasant environment as I kept the waiting and examining rooms neat and clean.
- Maintained supplies and equipment both front and back office.
- I was proficient in performing other tasks including filing, answering multiple telephones lines; taking messages and screening calls.
- Contacted pharmacies with patient prescriptions, scheduled appointments, sent faxes, and sorted incoming and prepared mass outgoing mail.
- Keep files in chronological order.
- Spoke with patients, listened to and questioned them to get and document their medical histories.
Education
Medical Assisting Certificate -
EVEREST COLLEGE
Ontario, CA09.2009
High School Diploma -
CANYON VIEW HIGH SCHOOL
Ontario, CA06.2007
Skills
- Detail Oriented
- Adaptability and flexibility
- Interpersonal communication
- Strong Communicator
- Fast Learner
- Energetic Work Attitude
- Excellent Interpersonal Skills
Awards
EMPLOYEE OF THE MONTH during my time at City of Fullerton.
References
References available upon request.
Professional References
Available upon request.
Timeline
Car Rental Agent
ACE
02.2025 - Current
PSE Clerk
United States Postal Service, USPS
05.2023 - 02.2025
HOLIDAY MAIL/ PSE CLERK
United States Postal Service, USPS
12.2022 - 01.2023
AMAZON WAREHOUSE WORKER
AMAZON
09.2021 - 03.2022
CUSTOMER CARE REPRESENTATIVE
RANDSTAD USA
04.2017 - 06.2018
SENIOR RECREATION LEADER
CITY OF YORBA LINDA
06.2016 - 11.2017
COMMUNITY SERVICES SPECIALIST
CITY OF FULLERTON
04.2016 - 06.2018
Medical Assistant/Medical Records Processor
AVENT FAMILY MEDICAL CORP
12.2009 - 11.2012
Medical Assisting Certificate -
EVEREST COLLEGE
High School Diploma -
CANYON VIEW HIGH SCHOOL
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