DANIEL E TERRAZAS
El Paso,USA
Summary
Collaborative and result-oriented individual seeking to secure a responsible and challenging career opportunity to fully utilize my interpersonal skills. Highly organized and hard-working also seeking to expand my learnings and knowledge in a reputable organization while making a significant contribution to the success of the company. Ability Summary Innovative, goal oriented with extensive sales and customer service experience. Outstanding formal and informal communication skills with colleagues and clients. Skilled in analyzing problems and finding creative solutions. Excellent knowledge and abilities in written communication. A patient listener who fully focuses on understanding the speaker. Strong skills in time management and prioritizing tasks. Consistently maintain a positive attitude and enjoy helping other associates and customers. Cooperatively work with others to produce and deliver required work. Eager and willing to fill any position needed while matching my skills and performing to my best ability.
Overview
5
5
years of professional experience
Work History
Customer Care Representative
Maximus
05.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Navigated multiple computer systems and applications to find information.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Logged call information and solutions provided into internal database.
- Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
- Panviva (call center guideline) navigation expert. Able to thoroughly read through and follow step-by-step call center guideline processes in order to provide exceptional service and support to clients on an everyday basis in order to meet company standards and performance goals.
- Used retained information to effectively explain and present information in a very organized manner to both clients and colleagues. Via teams app system, cisco finesse system, outlook email, etc.
Member Specialist/ Frontline Cashier
Sam's Club
02.2022 - 10.2022
- Helped customers complete purchases, locate items and join reward programs
- Determined customer requirements and suggested ideal product offerings to meet needs and boost revenue
- Processed credit card, EBT, and gift certificate payments with electronic computer system
- Answered questions about store policies and addressed customer concerns
- Operated register system to process new purchases, item returns and merchandise exchanges
- Worked closely with shift manager to solve problems and handle customer concerns
- Mentored new team members on POS system operation, customer service strategies and sales goals
- Tracked inventory, located items and requested new merchandise with hand-held scanners and cellular devices
- Used POS system to enter orders, process payments and issue receipts
- Solicited customers to purchase loyalty and item protection plans, successfully bringing in more revenue for the club
Sales Associate, Stock
Rack Room Shoes
01.2020 - 10.2020
- Adhere to and practice the Cornerstones of Customer Service with each customer
- Meet both sales and work goals as directed by members of store management, while adhering to the policies and procedures set by the Company
- Lead other team members in your store by being an example in the accuracy and completeness of our work
- Work together toward the common goals of presenting the store, its merchandise, and ourselves to the customer in the best possible way
- Control cash and maintain accuracy of sales transactions
- Process all sales and POS terminal transactions through the POS terminal in accordance with policies and procedures
- Maintain strict control of all monies and sales documentation
Cook
Popeyes Louisiana Kitchen
06.2019 - 10.2019
- Provide prompt and friendly service to customers in a way that will exceed customer expectations and ensure customer satisfaction
- Follow procedures to prepare food products for customers, maintaining the highest level of product quality and cleanliness
- Responsible for the cleaning and sanitizing of food preparation area, storage areas, including interior and exterior of restaurant, equipment, and utensils
Education
Certificate Of Completion In Business Management - Small Business Management
El Paso Community College
El Paso, TX05.2023
High School Diploma -
Socorro High
El Paso, TX05.2020
Skills
- Communicational Skills
- Organizational know-how
- People Skills
- Problem-Solving Abilities
- Time management
- Interpersonal Skills
- Listening Skills
- Adaptability
- Critical thinking
- Dependability
- Collaborative Skills
- Customer Service
- Call center experience
- Documentation And Reporting
Timeline
Customer Care Representative
Maximus
05.2023 - Current
Member Specialist/ Frontline Cashier
Sam's Club
02.2022 - 10.2022
Sales Associate, Stock
Rack Room Shoes
01.2020 - 10.2020
Cook
Popeyes Louisiana Kitchen
06.2019 - 10.2019
Certificate Of Completion In Business Management - Small Business Management
El Paso Community College
High School Diploma -
Socorro High