Daniele Valeriani
Bennett,CO
Summary
Dynamic Service Advisor with a strong work ethic and exceptional customer service skills, recognized for consistently exceeding sales targets at McDonald Hyundai. Proven ability to enhance customer satisfaction through effective complaint resolution and attention to detail, while managing multiple priorities in a fast-paced environment. Committed to fostering long-term client relationships.
Overview
11
11
years of professional experience
Work History
Service Advisor
McDonald Hyundai
07.2020 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
Service Advisor
Schomp Hyundai
06.2018 - 07.2020
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Responded proactively and positively to rapid change.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Cross-trained and backed up other customer service managers.
Service Manager
Norfolk Motors
08.2017 - 06.2018
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Analyzed service reports to identify areas of improvement.
- Monitored service staff performance and provided feedback for improvement.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Negotiated with vendors to secure best prices for parts and supplies.
- Pioneered sustainability initiative within service operations, reducing waste and promoting eco-friendly practices.
- Coordinated with sales team to develop service packages that aligned with customer needs, driving additional revenue.
- Fostered culture of continuous improvement, encouraging staff to suggest and implement process enhancements.
Inventory Manager
CarMax
05.2014 - 08.2017
- Created and updated regular inventory reports and records.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Analyzed inventory data to identify and address stock discrepancies.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Monitored inventory levels to confirm compliance with company policy.
- Coordinated with sales and marketing teams to align inventory with promotional activities, boosting sales.
Education
Associate of Applied Science - Automotive Engineering
Gwinnett Technical College
Lawrenceville, GA05-2015
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
- Attention to detail
- Excellent communication
- Service estimates
- Team player mentality
- Handling customer complaints
- Complaint resolution
- Service scheduling
- Workflow management
- Performance goals
Timeline
Service Advisor
McDonald Hyundai
07.2020 - Current
Service Advisor
Schomp Hyundai
06.2018 - 07.2020
Service Manager
Norfolk Motors
08.2017 - 06.2018
Inventory Manager
CarMax
05.2014 - 08.2017
Associate of Applied Science - Automotive Engineering
Gwinnett Technical College
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