Daniele Viana
VA
Summary
A dependable and organized professional with 15+ years of diverse experience in managerial and operational roles, bringing a strong background in regulatory compliance, team leadership, customer service, and cross-functional collaboration. Skilled at quickly grasping complex concepts, tackling new challenges, and managing multiple tasks and personnel effectively. Proven success in implementing policies and procedures to drive efficiency, enhance productivity, and increase employee engagement. Eager to contribute to the success of United Airlines as a Senior Coordinator - Airport Operations Station Support.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Title Policy Department Manager
FNC Title Services, LLC - A Stewart Company
12.2017 - 04.2024
- Established team priorities, delegated tasks, managed workflow, maintained schedules, monitored performance, and made recommendations for staff needs.
- Devised and implemented processes and procedures to streamline operations.
- Streamlined document delivery processes, reducing completion times significantly.
- Reviewed work for quality and compliance with company, industry standards and specifications.
- Managed and mentored a team, implementing training programs to foster skills development, improve productivity, and ensure alignment with organizational goals.
- Evaluated staff performance, conducted performance reviews, provided coaching to address inefficiencies and managed disciplinary actions.
- Fostered a culture of continuous improvement by encouraging open communication between team members and regularly soliciting feedback on operational procedures.
- Cross-trained existing employees from various departments to minimize errors and assure compliance with regulations.
- Developed training materials to enhance staff proficiency and productivity.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Provided regular status updates and reports to senior management.
- Spearheaded transition to remote work during global health crisis, ensuring production continuity.
- Document management, document customization, template creation and maintenance, integration, and testing.
- Led multi-state regulatory compliance initiatives, ensuring full adherence to relevant standards, reducing risk exposure, and maintaining operational excellence.
Title Policy Specialist
FNC Title Service, LLC - A Stewart Company
12.2011 - 11.2017
- Issued an average of 30 title policies daily.
- Improved customer satisfaction rates through initiative-taking problem-solving and efficient complaint resolution.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Led quality assurance efforts, maintaining lofty standards for all products and services.
- Gathered, organized, and input information into digital database.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Assistant Account Manager
Citi
03.2007 - 02.2009
- Supported senior account managers in developing long-term strategies aimed at growing existing client portfolios.
- Responded to and resolved escalating customer inquiries and problems pertaining to consumer deposit and lending accounts.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Provided exceptional customer service through regular communication with clients regarding their account status.
- Identified new business opportunities through cold calling, networking, marketing, and prospective database leads.
- Met existing customers to review current services and expand sales opportunities.
- Met potential customers to present the bank services and products to acquire new business.
Education
BBA -
Universidade de Taubate
12.2008
Skills
- Time Management
- Customer Service and Client Relations
- Organizational
- Analytical
- Detail Oriented
- Problem-Solving
- Communication
- Research
- Assessment and Reporting
- Regulatory Compliance
- Diligence
- Teamwork and Collaboration
- Training and Development
- Microsoft Office Suite
- Team Leadership
- Task Delegation
- Task Prioritization
Certification
- Licensed Line of Authority - Title Insurance (NAIC)
- Anti-Bribery and Anti-Corruption (Trailant)
- Antitrust and Competition Law (Trailant)
References
References upon request
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Italian
Limited Working
Spanish
Limited Working
Timeline
Title Policy Department Manager
FNC Title Services, LLC - A Stewart Company
12.2017 - 04.2024
Title Policy Specialist
FNC Title Service, LLC - A Stewart Company
12.2011 - 11.2017
Assistant Account Manager
Citi
03.2007 - 02.2009
- Licensed Line of Authority - Title Insurance (NAIC)
- Anti-Bribery and Anti-Corruption (Trailant)
- Antitrust and Competition Law (Trailant)
BBA -
Universidade de Taubate
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