Streamlined operations, enhancing efficiency and productivity across software development, design, and digital marketing departments .
Cultivated and maintained strong client relationships, ensuring satisfaction and long-term partnerships.
Oversaw client accounts, managed expectations, and delivered projects on time and within budget.
Identified and pursued new business opportunities, driving revenue growth and expanding the agency's market presence.
Directed multiple projects simultaneously, ensuring high-quality deliverables and adherence to timelines.
Leveraged data and analytics to inform strategic decisions and optimize business performance.
Oversaw e-commerce initiatives, enhancing online sales and customer experience.
OPERATIONS MANAGER
Tower 26
06.2019 - 03.2020
Ran the day to day operations for a 30k square foot licensed cannabis grow and lab
As the Head of Manufacturing: ran the entire lab
This included purchasing equipment, ensuring a steady supply of materials, hiring and training lab technicians, managing daily production, and implementing and scheduling a 24hr workday
Acted as the Compliance Officer for the entire company making sure everything was up to code and followed regulations
Trained all new employees in the MTRC system
Full Inventory Control for the entire facility, coordinating with every department
Made sure supplies and materials were ordered on time and in the proper amounts
This included building relationships with vendors to attain better pricing and save money overall
Worked part-time on the Sales team and generated over 200k dollars in profit during my time at this job.
EXECUTIVE ASSISTANT TO THE CEO
Hamarock Consultants LLC
09.2017 - 06.2019
Completed a broad variety of administrative tasks for the CEO including: managing an extremely active calendar of appointments; completing expense reports; composing and preparing correspondence; arranging all travel plans, itineraries, and agendas
Researched, prioritized, and followed up on incoming issues and concerns addressed to the CEO
Assisted in coordinating the agenda of senior management as well as setting up team meetings
Acted as a liaison to shareholders, clients, regulatory agencies, and employees
Researched and field-tested new marketing strategies.
DIRECTOR OF CARE COORDINATION
Hamarock Consultants LLC
08.2015 - 09.2017
Worked closely with clients and built strong relationships with all parties involved in their care
Acted as the main point of contact for clients and caregivers addressing any questions or concerns they had
Managed caregivers, matched the caregiver's skill set with the client's needs, employee relations, performance management, determined pay, and staffing
Learned and assisted with billing and payroll processes