Daniel F Grass Joya
Paterson
Summary
Detail-oriented professional with extensive experience in customer service and warehouse operations. Proven ability to solve problems, maintain clear communication, and support team goals through reliability and self-motivation.
Overview
7
7
years of professional experience
Work History
Warehouse Worker/Forklift Operator
Let's Forkin Go
Paterson, NJ
11.2023 - Current
- Operated forklifts and pallet jacks to efficiently move inventory throughout warehouse.
- Maintained accurate inventory records using warehouse management system (WMS).
- Implemented safety protocols, reducing workplace accidents and ensuring compliance.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
Restaurant Busser
D'Carbon
Hawthorne, NJ
05.2023 - 10.2023
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Assisted servers by promptly clearing tables and resetting for next guests.
- Supported kitchen staff by transporting dishes and ensuring timely service delivery.
- Collaborated with team members to optimize workflow during peak service hours.
Restaurant Waiter & Restaurant Cashier
El Trovador
Parkville, MD
09.2022 - 04.2023
- Provided exceptional customer service to enhance dining experience.
- Efficiently managed multiple tables, ensuring timely order delivery.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions.
- Implemented upselling techniques, increasing overall sales during shifts.
Lifeguard
American Pool Enterprises Inc.
Parkville, MD
04.2022 - 08.2022
- Monitored pool areas to ensure safety and compliance with health regulations.
- Responded swiftly to emergency situations, administering first aid as needed.
- Conducted routine safety checks on equipment and facilities, reporting maintenance issues promptly.
- Collaborated with team members to maintain cleanliness and organization of pool facilities.
Customer Service Representative
Accedo 24-7
Bucaramanga, Colombia
03.2019 - 06.2022
- Delivered exceptional customer support across multiple channels, ensuring timely resolution of inquiries.
- Documented customer interactions accurately in CRM software to maintain comprehensive records.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
Education
High School Diploma -
INEM Custodio Garcia Rovira
Bucaramanga, Santander, Colombia09-2018
Skills
- Packaging and labeling
- Picking and packing
- Self-motivated and disciplined
- Cleaning and organizing
- Clear communication
- Problem-solving
- Customer service
- Complaint resolution
- Attention to detail
- Seek of improving areas
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Warehouse Worker/Forklift Operator
Let's Forkin Go
11.2023 - Current
Restaurant Busser
D'Carbon
05.2023 - 10.2023
Restaurant Waiter & Restaurant Cashier
El Trovador
09.2022 - 04.2023
Lifeguard
American Pool Enterprises Inc.
04.2022 - 08.2022
Customer Service Representative
Accedo 24-7
03.2019 - 06.2022
High School Diploma -
INEM Custodio Garcia Rovira