Summary
Skills
Education
Work History
Overview
Intern
Alicia Carmona-Hoffa

Alicia Carmona-Hoffa

New Richmond,IN

Summary

Conscientious sales associate with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.

Skills

  • Upbeat and Positive Personality
  • Calm and Professional Under Pressure
  • Verbal and Written Communication
  • Responding to Difficult Customers
  • Building Customer Trust and Loyalty
  • Inbound and Outbound Calling
  • Billing Adjustments and Refunds
  • Multi-Line Phone Systems
  • Computer Proficiency
  • Patient and Empathetic

Education

Associate of Arts - Human Services

Ivy Tech Community College of Indiana
Lafayette,IN
05.2012

Work History

Project Supervisor

Stratosphere Quality
Fishers, IN
06.2019 - 10.2021
  • Maintained open communication by presenting regular updates on project status to customers.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Reported regularly to managers on project budget, progress and technical problems.
  • Supervised work of 30 team members, offering constructive feedback regarding work performance

Customer Service Associate

All Comm Solutions
Lafayette, IN
11.2015 - 06.2019
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.

Call Center Representative

Teleservice Direct
Lafayette, IN
08.2012 - 08.2015
    • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
    • Used consultative sales approach to understand customer needs and recommend relevant offerings.
    • Investigated and resolved customer inquiries and complaints quickly.
    • Educated customers about billing, payment processing and support policies and procedures.
    • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction,

Overview

9
9
years of professional experience

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Alicia Carmona-Hoffa