Daniel Griffin
Mesa,AZ
Summary
Cross trained, multi-functioning professional with 11 years of customer service across various sales industries, as well as clerical experience within a call center environment. I enjoy working towards a common goal, and am looking forward to an opportunity to showcase the values that I can bring to the table.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Termio Pest Control
01.2022 - Current
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Managed high-volume calls, providing timely solutions to complex issues.
- Trained new staff on customer service protocols and best practices.
- Developed comprehensive knowledge of product offerings to assist customers effectively.
- Implemented conflict resolution strategies, reducing escalations by improving communication.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Store Manager
General Nutrition Center, GNC
07.2018 - 10.2024
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Facilitated timely product launches and delivered exceptional customer service to enable account retention and growth.
- Implemented inventory management systems to optimize stock levels and minimize waste.
- Directed daily operations to enhance store performance and customer satisfaction.
Implementation Coordinator
Nextiva
10.2018 - 12.2018
- Worked closely with sales teams to ensure client satisfaction from acquisition to proposal phases.
- Assisted new clients in submitting all necessary forms required during the onboarding process
- Met or exceeded metrics such as accounts processed and length of call
Sales Associate
Macy's
11.2017 - 09.2018
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained relationships with peers and upper management to drive team success.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Team Lead
Finish Line
04.2014 - 11.2017
- Offered product and service consultations and employed upselling techniques.
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
- Built trusting relationships with customers by making personal connections.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
Education
Some College (No Degree) - Sports Management
Grand Canyon University
Phoenix, AZHigh School Diploma -
Desert Ridge High School
Mesa, AZ05.2014
Communication
Chandler Gilbert Community College
Gilbert, AZSkills
- Data Entry
- Employee supervision and motivation
- Outstanding communication skills
- Sales professional
- Reliable
- Experience in leadership
- Customer relations
- Adaptive team player
Timeline
Customer Service Representative
Termio Pest Control
01.2022 - Current
Implementation Coordinator
Nextiva
10.2018 - 12.2018
Store Manager
General Nutrition Center, GNC
07.2018 - 10.2024
Sales Associate
Macy's
11.2017 - 09.2018
Team Lead
Finish Line
04.2014 - 11.2017
High School Diploma -
Desert Ridge High School
Some College (No Degree) - Sports Management
Grand Canyon University
Communication
Chandler Gilbert Community College
Education and Training
other,other