Overview
Work History
Education
Skills
Timeline
Generic

Danielise Rivera

Orlando,FL

Overview

5
5
years of professional experience

Work History

Operations Supervisor

Residence Inn Marriott
11.2023 - Current
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Assist staff with expediting problem payments (e.g., problems processing credit card).
  • Follow up with guest regarding satisfaction with guest-related issues.
  • Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
  • Process all payment types such as room charges, cash, debit, or credit.
  • Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.
  • Coordinate with Housekeeping to track readiness of rooms for check-in.
  • Count bank at the beginning and end of shift.
  • Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information.
  • Anticipate and address guests’ service needs.
  • Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others.
  • Ensure adherence to quality expectations and standards.


Operations Supervisor

Courtyard by Marriott
04.2023 - 11.2023
  • Assist staff with expediting problem payments.
  • Follow up with guest regarding satisfaction with guest-related issues.
  • Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
  • Process all payment types such as room charges, cash, debit, or credit.
  • Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
  • Block rooms in the computer and identify designated requirements and requests.
  • Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.
  • Count bank at the beginning and end of shift.
  • Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
  • Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information.
  • Anticipate and address guests’ service needs.
  • Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others.
  • Ensure adherence to quality expectations and standards.
  • Stand, sit, or walk for an extended period of time.
  • Perform other reasonable job duties as requested.
  • Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.

Guest Experience Specialist

Courtyard by Marriott
05.2021 - 04.2023
  • Give guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique.
  • Go beyond the traditional front desk role to take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset.
  • Empowered to move about their space and do what needs to be done.
  • Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the experience.
  • Create a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring uniform, personal appearance, and communications are professional.
  • Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
  • Resolved conflicts tactfully and diplomatically, ensuring minimal negative impact on guest satisfaction ratings.
  • Coordinated with housekeeping and maintenance teams to ensure timely room availability and high-quality standards.
  • Assisted front desk operations by fielding phone calls, responding to emails, and greeting walk-in guests professionally.
  • Consistently delivered exceptional customer service, resulting in increased positive feedback and return visits.
  • Developed strong relationships with guests, fostering loyalty and repeat business through attentive service and genuine care.

Hostess / Driver

Giovanni’s Italian Restaurant & Pizzeria
08.2019 - 05.2021
  • Greet and acknowledge guests and seats patrons by escorting them to assigned or communicate delays and offer additional services such as beverages to keep them occupied while waiting
  • Present menus, answer questions, and offer information on menu items, beverage, and specials
  • Inspected dining room for cleanliness, proper supply levels, and required staffing
  • Pan and follow the most efficient routes for delivering goods
  • Sort items to be delivered according to the delivery route

Education

High School Diploma -

Lake Nona High School
Orlando, FL
05.2021

Skills

  • Fluent in Spanish
  • Sign Language
  • Staff Supervision
  • Staff Training
  • Customer Relations
  • Team Leadership
  • Decision-Making
  • Customer Service

Timeline

Operations Supervisor

Residence Inn Marriott
11.2023 - Current

Operations Supervisor

Courtyard by Marriott
04.2023 - 11.2023

Guest Experience Specialist

Courtyard by Marriott
05.2021 - 04.2023

Hostess / Driver

Giovanni’s Italian Restaurant & Pizzeria
08.2019 - 05.2021

High School Diploma -

Lake Nona High School

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Danielise Rivera