Daniel J. Churchill _________

Assisting Harry R. Davis the District Three Representative in the Legislative Office of the Mille Lacs Band of Ojibwe with any organizational and technological needs such as Zoom, Microsoft Teams, Microsoft Suite, Adobe Reader, DocuSign, Microsoft Windows, and Google software.

• Providing technical support and advice while collaborating with other staff to research and solve technology-related problems
• Resolving and maintaining the knowledge and innovations, trends in hardware and software problems, in general, such as updates, troubleshooting the software, and maintaining the hardware for computers and mobile devices.
• Provided basic end-user troubleshooting and desktop support.
• Installed, modified, and repaired software and hardware to resolve technical issues.
• Trained and supported end-users with software, hardware, and network standards and use processes.
• Studied client requirements, developing and implementing software solutions that fit with expectations.
• Reviewed system and network performance to make proactive adjustments based on established IT policies.
• Installed and configured software and hardware.
• Maintained current software licenses and patched applications to stay up-to-date with the latest features.

• Cleaned the Casino's bathrooms, common areas, and lobbies on or near the Casino floor to comply with sanitation and hygiene standards.
• Followed daily cleaning schedule to prepare for the arrival of guests and meet deadlines.
• Demonstrated a positive and professional attitude with guests, coworkers, and management to contribute to a positive work environment and maintain the reputation of the other Casino Floor Housekeepers.
• Vacuumed and mopped floors in the lobbies and common areas to maintain clean and tidy environment.
• Replenished toilet paper, soaps in guest bathrooms on the Casino floor.
• Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
• Reported damages, maintenance problems, safety issues, and potential hazards to management.
• Responded to customer inquiries and resolved complaints to increase satisfaction.
• Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
• Inspected lobbies and common areas to verify cleanliness and tidiness.
• Observed proper keys and key card control procedures to provide security, protection, and privacy of guests.
• Emptied trash receptacles throughout the day to maintain sanitary levels of trash cans on the premises.
• Restocked towels and amenities in bathrooms and kitchen spaces.
• Emptied waste paper and other trash from premises and moved to appropriate receptacles.
• Swept high ceilings, tight spaces, and around the lobby and common area furniture to remove built-up dust and cobwebs.
• Scrubbed floors with special cleaners and equipment to achieve deep clean.
• Collected trash and moved garbage cans from kitchen areas to pick-up stations.
• Returned emptied garbage receptacles to proper locations.
• Polished fixtures to achieve professional shine and appearance.

• Managed and maintained computer systems, equipment, and mobile devices by troubleshooting hardware and software issues, cleaning out keyboards, and wiping down computer surfaces.
• Used lectures, demonstrations, and discussions to instruct students individually and in small groups.
• Invigilated and graded projects, quizzes, and examinations.
• Maintained an orderly classroom stocked with appropriate supplies.
• Processed software and hardware by coordinating user setups, installations, and upgrades.
• Communicated with students to discuss progress and need for tutoring and extra assistance.
• Attended professional development technology courses to increase the knowledge base and learn new information.
• Tested and evaluated student progress to determine the effectiveness and impact of teaching methods, materials, and projects.
• Set up computers and networking systems and delivered step-by-step instructions on basic use.
• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Worked well in a team setting, providing support and guidance.
• Managed time efficiently in order to complete all tasks within deadlines.
• Compiled, administered, and graded examinations or assigned work to others.
• Facilitated computer lab and computer use in addition to designing appropriate and specialized lesson plans.
• Proven ability to learn quickly and adapt to new situations.

• Greeted customers warmly upon arrival and provided a friendly and warm presence throughout the dining experience.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Answered customer questions about hours, seating, and menu information.
• Supported servers, food runners, and bussers by keeping the dining area ready for every guest.
• Monitored seating areas and checked restrooms regularly to keep them spotless.
• Worked with front-of-house staff to move tables and adjust seating to accommodate groups with special requests.
• Cultivated positive guest relations by managing information and orchestrating speedy seating.
• Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
• Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
• Answered phone calls to take orders, give information and document reservations.
• Completed daily side work and opening and closing duties without fail.
• Backed up servers by checking on tables and retrieving items for guests.
• Seated patrons based on guest preferences and seating availability.
• Minimized customer service complaints by expertly managing customer expectations during busy periods.
• Provided patrons with estimated waiting times during peak service hours.
• Opened and closed seating sections according to the volume of guests.
• Assisted customers with delivering orders, carrying additional trays, and helping dish out items.
• Input orders accurately into the POS terminal, split bills, and accepted payments.
• Advised customers about special offerings and menu items to help drive sales.
• Relayed guest comments or suggestions to the manager on duty for further action.
• Worked with front-of-house staff to move tables and adjust seating to accommodate groups with special requests.
• Promoted business loyalty by fostering positive customer relationships.
• Collected credit card, cash, and gift certificate payments and dispensed change for cash transactions.