Daniel J. Evcic
Gilbertsville,PA
Summary
Results-driven professional with over three years of experience leading a high-performing team of technical experts, specializing in HPLC training for field service engineers and customers. Proven track record in fostering effective cross-functional collaboration to support new product development initiatives. Exceptional communication skills enhance customer interactions, ensuring clarity and professionalism in all engagements. Committed to driving team success and delivering high-quality training solutions that empower technical teams and elevate customer satisfaction.
Overview
15
15
years of professional experience
Work History
Service Architect – New Product Development and Introduction
Thermo Fisher Scientific
01.2020 - Current
- Implemented service organization training during the roll-out of a division-wide new product development process (NPDI One)
- Developed comprehensive service-related NPDI deliverables, ensuring organizational readiness to support all new chromatography products
- Improved serviceability of new products through service data analysis
- Successful cost reduction of direct material usage resulting from creation of the NA Regional Specialist team
Manager – North American Technical Specialist Team
Thermo Fisher Scientific
01.2017 - 01.2020
- Development of technical training program to include remote/digital technologies
- Collaborated as the service organization representative to successfully complete the largest-ever product launch from the Germering, DE factory
- Evolved the in-person technical training program to realize significant cost savings as a remote training program
- Reduction of travel costs for level 2 technical support using LogMeIn Rescue/Lens technology
Field Technical Specialist – HPLC Products and Software
Thermo Fisher Scientific
01.2011 - 01.2017
- Lead North American technical trainer for Vanquish UHPLC platform
- Provided high-level product support for customers in North America
- Developed SOPs for technical support call center
- Managed escalated technical support cases via proven technical and interpersonal abilities
- Development of employees through mentoring/coaching
Education
Bachelor of Science - Biochemistry and Molecular Biology
Juniata College
Huntingdon, PASkills
- Team management
- Technical support excellence
- HPLC expertise
- Technical training specialist
- Project management
- SOP development skills
- Leadership communication and presentation
Timeline
Service Architect – New Product Development and Introduction
Thermo Fisher Scientific
01.2020 - Current
Manager – North American Technical Specialist Team
Thermo Fisher Scientific
01.2017 - 01.2020
Field Technical Specialist – HPLC Products and Software
Thermo Fisher Scientific
01.2011 - 01.2017
Bachelor of Science - Biochemistry and Molecular Biology
Juniata College
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