Daniel J. Lee
Torrance,CA
Summary
To obtain a position with a reputable company where I can utilize my skills in customer service and office management. Well-versed in processing, monitoring and reviewing high-volume orders in fast-paced environments. Practiced at developing and maintaining productive relationships with vendors, customers and staff.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Operations Manager
THE CLOTHING GROUP
11.2022 - 02.2024
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Event Operations Manager
FUNDAMENTAL LA
06.2016 - 09.2022
- Collaborated closely with clients throughout the planning process to ensure their vision was accurately reflected in the final event layout.
- Oversaw logistics for multi-day events including accommodations, transportation, and scheduling.
- Recruited, trained and managed teams for event operations and logistics.
- Coordinated with kitchen and catering staff on delivery, timing and service styles.
- Implemented protocols and procedures to effectively manage the planning process.
- Conducted post-event evaluations to identify areas for improvement and implement necessary changes in future planning efforts.
- Increased client satisfaction by consistently delivering well-executed events.
Operations Manager
LA FAMA, INC
08.2010 - 12.2015
- Reduced order errors with thorough quality control checks before dispatching shipments.
- Enhanced customer satisfaction by resolving shipment issues promptly and professionally.
- Collaborated with sales team to ensure accurate order fulfillment and timely delivery of priority shipments.
- Stacked and stored pallets at end of shift to keep warehouse clean and organized.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Server
BUCA DI BEPPO
06.2008 - 06.2010
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Torrance High School
Torrance, California06.2005
Skills
- General Management
- Interpersonal Communication Skills
- Time Management Skills
- Multitasking Skills
- Problem Solving Skills
- Employee Training
- Computer Literate
Languages
English
Native or Bilingual
Korean
Limited Working
Certification
Available upon request
Timeline
Operations Manager
THE CLOTHING GROUP
11.2022 - 02.2024
Event Operations Manager
FUNDAMENTAL LA
06.2016 - 09.2022
Operations Manager
LA FAMA, INC
08.2010 - 12.2015
Server
BUCA DI BEPPO
06.2008 - 06.2010
Torrance High School