Daniel James Lewis
Coventry,RI
Summary
Adept at IT infrastructure oversight and fostering collaborative team engagement, I significantly enhanced data protection and user experience at UPS. My expertise in technical problem-solving and excellent communication skills led to seamless system transitions and mentorship of junior staff, ensuring project success and operational excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Technology Specialist
UPS
11.2021 - Current
- Ensured seamless data migration during system upgrades or transitions by developing comprehensive backup plans and recovery procedures.
- Optimized user experience by proactively addressing technical issues through responsive support services such as helpdesk ticket resolution or remote assistance tools.
- Provided expert guidance as a subject matter specialist in technology integration across multiple departments within the organization.
- Delivered consistent results through effective workload prioritization, resource management, and adherence to project timelines.
- Mentored junior staff members for professional development by sharing expertise and promoting collaboration on projects.
Education
Bachelor of Science - Information Technology
Colorado Technical University
Colorado Springs, CO05-2027
Associate of Arts -
Universal Technical Institute
Union, NJ06-2003
Skills
- IT Infrastructure Oversight Expert problem solving
- Incident response
- Advanced technical skills
- Inventory Management
- Hardware maintenance
- Network administration
- Collaborative Team Engagement
- Strategic Issue Resolution
- Time management
- Attention to detail
- Reliability
- Excellent communication
- Technical Problem-Solving
- Organizational skills
Certification
- CompTIA Network+ - Computing Technology Industry Association (CompTIA).
- Comptia A+ 1101-1102
- certificate of (CE) Comptia Project+
- NextGenT -Full stack Network Associate
- certificate of (CE) Microsoft M.C.S.A
- certificate of (CE) I.T.I.L Foundation
- Linux Redhat Certified System Administrator (rhcsa -ex200)
Timeline
Senior Technology Specialist
UPS
11.2021 - Current
Bachelor of Science - Information Technology
Colorado Technical University
Associate of Arts -
Universal Technical Institute
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