Summary
Overview
Work History
Education
Skills
Timeline
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Daniel J  Sims

Daniel J Sims

Phenix City,AL

Summary

My name is Daniel “DJ” Sims, I am a high-energy, successful business professional with a strong background in sales, customer service, relationship management, and relationship building. I use integrity, business acumen and professional courtesy to provide an excellent customer experience. I believe my word is my bond and I treat each customer like they’re the most important customer that I have. I would bring a willingness to go above and beyond for your company and be an asset to your team as we win together. A leader by nature, I like to take the bull by the horns and run with it. I am results driven and expect to be successful, regardless of the task at hand. If I don’t know something, I am a quick learner and expect to master anything that I attempt. I am highly skilled in working within a team, but I can also work independently to achieve goals and objectives. Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.

Overview

9
9
years of professional experience

Work History

Account Manager

CEMEX/Ready Mix USA
04.2022 - Current
  • Executed and managed all phases of the residential and commercial concrete sales cycle within assigned territory
  • Built strong relationships with clients by calling on them regularly and nurtured those relationships with frequent business lunches and check-ins to discuss upcoming sales potential
  • Accompanied clients to specific sporting events and outings such as football games, baseball games, golf tournaments, fishing, etc
  • Managed a monthly T&E account, CRM activities, as well as other duties as assigned
  • Forecast potential sales futures
  • Field questions about issues with concrete and gave solutions to customers on how to troubleshoot problems
  • Upsell admixtures to the client, not only to help with revenue for the company but also to ensure the best product was put on the ground for the builder.

Account Executive

Aflac/Communicorp
12.2018 - 04.2022
  • Responsible for managing sales cycle for Communicorp’s Mother Corporation, largest and most important client, Aflac
  • Determined new sales development needs based on business plan, pipeline information, and data analytics
  • Further developed long-standing relationships and nurtured those with additional potential to produce increased revenue
  • Monitors and manages vendor performance metrics
  • Grew client base by reaching out to department leaders and obtaining meetings to present Communicorp’s options to help market their division
  • Identified and selected vendors to supply Communicorp with viable goods to place for sale on “Duck Gear”
  • With direct and executive leadership involved, created detailed business plans to reach predetermined goals and quotas for both print and promotional product merchandise
  • Managed multiple projects at a time and remained focused on an excellent customer experience for all.

Account Representative II

Aflac/Communicorp
06.2017 - 12.2018
  • I duties as well as taking on additional clientele and traveling across the country marketing and selling for “Duck Gear”
  • The main duties in this role were marketing the website via social media posts, email blasts, and postcard mailings
  • Attended many state and local “kick-off meetings” in which market leadership touted the New Year sales goals
  • Attended meetings with collateral to help with sales agents marketing and sales with items like the iconic Aflac Duck as well as hundreds of other business powering products
  • Hit several sales records and broke records for sales in a single event with over, $10,000+ sold during an on-campus 2-day sale
  • Manned the booth and took orders for the event as well.

Account Representative

I/ Aflac/Communicorp
08.2015 - 06.2017
  • Responded to email-based customer inquiries for brochure print needs, postcard print needs and the like
  • Researched and suggested new promotional marketing apparel and gear to offer our clients to grow their business
  • Mentored and trained several new team members, leading by example
  • Balanced and maintained several “high-dollar” projects at once, staying on time and on budget by being well organized and customer-focused
  • Respond immediately to all customer inquiries
  • Maintained accountability for mistakes and acts with humility and a sense of urgency.

Customer Service Rep II/

Aflac
01.2014 - 08.2015
  • Displayed the willingness to learn on the fly and research skills needed to perform daily tasks while fielding calls from agents, accounts, providers, and policyholders, without help or guidance from leadership
  • Worked countless voluntary hours of overtime staffing the phones to alleviate pressure from the phone lines and allow co-workers to go home on time to care for children, etc..
  • Mastered multiple skills such as claims, policy service, cancellations, direct leads, social media, and policy retention
  • Hand-picked to serve on the "Save Desk", which is the dedicated phone line for our retention effort to maintain policy premium
  • Retained more than $3 million worth of premium in the 10 months being a part of the “Save Desk” team
  • Chosen by supervisors to field calls as a direct contact for teammates that needed assistance, at the times leaders were away.

Education

Associate of Science Degree -

Troy University

Bachelor of Arts - Sales Promotion

The University of Alabama
05.2024

Skills

  • Leadership
  • Proficient with Office Suite
  • Team Player
  • Time Management
  • Conflict Management
  • Organized
  • People skills
  • Project Management
  • High Integrity
  • Strong Development Skills
  • Revenue Retention
  • Lives for “other duties as assigned”

Timeline

Account Manager

CEMEX/Ready Mix USA
04.2022 - Current

Account Executive

Aflac/Communicorp
12.2018 - 04.2022

Account Representative II

Aflac/Communicorp
06.2017 - 12.2018

Account Representative

I/ Aflac/Communicorp
08.2015 - 06.2017

Customer Service Rep II/

Aflac
01.2014 - 08.2015

Associate of Science Degree -

Troy University

Bachelor of Arts - Sales Promotion

The University of Alabama
Daniel J Sims