Seasoned Operations Manager and talented leader with 30 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
Work History
Operations Manager, Security
Blue Connection Security
Douglasville, GA
03.2018 - Current
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Secured personnel and premises by inspecting buildings and patrolling property.
Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
Searched individuals and baggage for weapons and other prohibited items.
Delivered positive customer experiences by implementing effective quality assurance practices.
Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.
Disseminated safety information and monitored employee compliance with regulatory and organizational policies.
Recruited, hired, and trained crew members on application of projects, customer relations, and customer service.
Oversaw financial management, budget management, accounting and payroll activities.
Facilitated timely and comprehensive audit preparations or inspections, conducted root cause analysis and adhered to Corrective and Preventive Actions (CAPA) system procedures.
Security on Set
Phillips Group, Inc
Toccoa, GA
06.2021 - 07.2022
Guarded restricted areas to prevent unauthorized entry tp the set of LOVE AFTER LOCKUP.
Monitored building and property entrances and exits to detect intrusions and protect assets.
Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
Warned persons of rule infractions or violations and evicted violators from premises.
Searched individuals and baggage for weapons and other prohibited items.
Verified photo IDs and tickets to allow guests passage.
Conducted crowd control by putting up signs, directing pedestrians away from filming and locking down sets.
Inspected each person to check for weapons or contraband before entering premises.
Planned comprehensive security plans with security team to provide optimal security coverage of set.
Security Operations Manager
Tri-Starr Investigations and Security
Stockbridge, GA
11.2017 - 03.2019
Travels to client sites and answers questions via phone and email so that issues were remedied in a timely manner.
Creates, oversees, and updates policies, information, standards, and guidelines on a regular basis.
Works closely with clients for the duration of projects.
Developed and rolled out a curriculum and training materials that could be utilized by people of diverse backgrounds.
Promotes the company in maintaining a work environment focused on quality, communication, collaboration, integration, and teamwork.
Maintains team compliance with professionalism guidelines and security team standards.
Trains new security officers on safety protocols and company standards.
Oversees a highly effective security team and managed scheduling and resource allocation.
Implements new security protocols to prohibit trespassing and increase safety.
Supervises property entrances and exits and monitors employee safety.
Floats between security locations to check in with officers, assess security and make proactive adjustments based on changing conditions.
Performs bi-weekly payroll, set schedules and deals with rule infractions.
Coordinates with onsite managers, liaison officers and other outside agencies regarding safety and preventive maintenance.
Assistant Director of Security
Chesley Brown International Security
Smyrna, GA
11.2016 - 11.2017
Developed procedures for the emergency response and crisis management, physical security, information protection, incident management and investigation units.
Developed and implemented training procedures for all newly hired personnel.
Managed staff schedules for all shifts and events to minimize overtime costs.
Issued criminal trespass warnings to possible suspects and assisted police in apprehending and processing shoplifters.
Director of Security/Acuity Brands
Chesley Brown International Security
Smyrna, GA
11.2015 - 10.2016
Recommended improvements in security systems and procedures.
Developed and updated security procedures, security system drawings and related documentation.
Hired, trained and managed a staff of 10 associates.
Conducted site reviews and security audits and made recommendations to management based on findings.
Developed procedures for the emergency response and crisis management, physical security, information protection, incident management and investigation units.
Developed and implemented training procedures for all newly hired personnel.
Managed staff schedules for all shifts and events to minimize overtime costs.
Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
Security Supervisor
Chesley Brown International Security
Smyrna, GA
06.2015 - 11.2015
Assigned to Poole Creek site(Norfolk Southern Railroad) in Hapeville, GA.
Hired, trained, and managed staff.
Recommended improvements in security systems and procedures. Developed and implemented training procedures for all newly hired personnel.
Communicated and enforced compliance with state and local laws while emphasizing standards of professionalism and safety.
Night Supervisor
SecurAmerica
Atlanta, GA
09.2010 - 12.2014
Responsible for close circuit TV operations for the Colony Square buildings in midtown
Atlanta.
Supervised security staff.
Reported any incidences and generated records of irregular activities.
Thorough understanding of security operations; knowledge of card access, security, and
safety systems.
Ability to act in a decisive manner in emergency situations.
Console Officer
Day & Zimmermann Security
Norcross, GA
03.2009 - 09.2010
Monitored the Colony Square site using CCTV while simultaneously performing dispatch
duties.
Issued criminal trespass warnings to suspects.
Implemented video surveillance, motion detection systems to aid in monitoring the
premise.
Education
Associate Degree - Criminal Justice Technology
Shaw University
1983
Skills
Skilled in conflict resolution
Microsoft Office
Natural leader
Investigative procedures
Operational effectiveness
Staffing and scheduling
MDTS Training
Residential management
Private investigation laws expertise
Project Management
Staff Management
Cost Containment
Contract Review and Recommendations
Process Improvement Strategies
Policy and Procedure Implementation
Affiliations
Received company medallion from CEO Brent Brown of Chesley Brown International for job well done.Completed Active Shooter course through FEMA.Completed Emergency Management Introduction course through FEMA.
Timeline
Security on Set
Phillips Group, Inc
06.2021 - 07.2022
Operations Manager, Security
Blue Connection Security
03.2018 - Current
Security Operations Manager
Tri-Starr Investigations and Security
11.2017 - 03.2019
Assistant Director of Security
Chesley Brown International Security
11.2016 - 11.2017
Director of Security/Acuity Brands
Chesley Brown International Security
11.2015 - 10.2016
Security Supervisor
Chesley Brown International Security
06.2015 - 11.2015
Night Supervisor
SecurAmerica
09.2010 - 12.2014
Console Officer
Day & Zimmermann Security
03.2009 - 09.2010
Associate Degree - Criminal Justice Technology
Shaw University
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