Daniel Kaimo Jimenez
Farmington,NM
Summary
Experienced and hardworking customer service representative with a strong desire to help others. Tech-savvy, fast learner, orderly and efficient. Dedicated to promoting success by serving the customers and fellow team members.
Overview
6
6
years of professional experience
Work History
Gig Brand Ambassador
Omni Interactions
04.2024 - 07.2024
- Worked in the SafeRide Health project as a seasonal work-from-home agent.
- Answer inbound calls.
- Schedule customer rides for doctor's appointment, therapy, pharmacy, and more.
- Answer customer questions about insurance policy regarding their transportation benefits.
- Communicate with insurance providers about customers transportation benefits.
- Document the customer's case in the system.
Gig Brand Ambassador
Omni Interactions
12.2023 - 03.2024
- Worked in the TurboTax project, as a seasonal, remote, work-from-home back-office support.
- Answer both inbound calls/chats.
- Assist customers with login inquiries, file retrieval, password problem resolution, TurboTax Software usage, and obtaining tax refunds.
- Document customer case in Salesforce for record keeping.
- Transfer calls to appropriate departments if necessary.
Gig Brand Ambassador
Omni Interactions
10.2023 - 12.2023
- Worked in the CVS project as a seasonal, remote, work-from-home customer service representative.
- Processed pharmacy exceptions with speed and accuracy.
- Worked with a variety of medications, insurance plans, and authorization requirements.
- Performed back-office support work 90% of my time.
- Made outbound calls 10% of my time to insurance carriers and other healthcare professionals.
Mentor Assistant
CaptionCall/Sorensen Communications
07.2021 - 04.2022
- Worked as a remote, work-from-home Captioning Agent. Became a Mentor Assistant in two months.
- Provide accurate and reliable live captioning services to Caption Call telephone users.
- Interview job applicants remotely using Teams to ensure applicants meet qualifications.
- Provide information about the job to applicants.
- Assist applicants with technical requirements.
Enrollment Specialist
Concentrix
07.2020 - 02.2021
- Receive inbound phone calls and chats in Salesforce.
- Worked in the Connections Academy project as a seasonal, remote, work-from-home Tier 1 Customer Service Advisor. Became a Tier 2 Enrollment Specialist in five months.
- Guide customers in the student application process.
- Review and verify documents applicants to determine if they are eligible to move to the next part in the enrollment process.
- Document customer interaction for record keeping to improve agent performance and to maintain understanding of call drivers and solutions to them.
Food Service Worker
K-12 by Elior
08.2018 - 10.2019
- Worked in an office, a school kitchen, and central kitchen.
- Communicate with students, teachers, and parents to make sure orders are accurate, and things like food allergies are made aware.
- Make outbound phone calls to parents to remind them and assist them with paying meal balances online.
- Document calls and actions taken by both the customer and myself for record keeping.
Education
Software Development BS - Computer Science
BYU Pathway Worldwide
Salt Lake City, UT12.2026
High School Diploma -
Farmington High School
Farmington, New Mexico05.2019
Skills
- Communication
- Problem-solving
- Time Management
- Data Entry
- Salesforce
- Zendesk
Timeline
Gig Brand Ambassador
Omni Interactions
04.2024 - 07.2024
Gig Brand Ambassador
Omni Interactions
12.2023 - 03.2024
Gig Brand Ambassador
Omni Interactions
10.2023 - 12.2023
Mentor Assistant
CaptionCall/Sorensen Communications
07.2021 - 04.2022
Enrollment Specialist
Concentrix
07.2020 - 02.2021
Food Service Worker
K-12 by Elior
08.2018 - 10.2019
Software Development BS - Computer Science
BYU Pathway Worldwide
High School Diploma -
Farmington High School
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