DANIEL L. CARY
Mesa,Arizona
Summary
Highly trained Senior Solutions Advisor with SaaS, executive level communication and Presales expertise. Background includes a 16+ year record of success and accomplishments in the areas of product demonstration, business analysis, client development, software implementation and collaboration management. Have earned recognition from executive management in business development, direct sales support, and administrative positions for consistently working to enhance products, attract new business, and build long-term client relations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Solutions Advisor
SAP
07.2022 - Current
- Developed and maintained strong relationships with clients to maximize satisfaction.
- Helped clients make informed decisions about software solutions.
- Demoed Software to customers and potential customers that would enable them to increase business agility.
- Performed discovery sessions with customers to learn details and pain points in their day to day operations.
- Educated clients on software solutions and assisted in decision making processes.
- Researched current economic trends and industry movement to stay abreast of customer goals and pains.
Senior Solutions Engineer
ORACLE
07.2019 - 07.2022
- Identify and find opportunities for prospect(s) operations and demo those solutions to secure business
- Meet with customers for “discovery” calls to identify gaps and pain points in current and future operations
- Use existing and emerging technology to find and present solutions to prospective customers
- Work within the business to identify new use cases for OTM and additional technology products provide additional value to customers
- Collaborate with other teams within the organization to innovate new product offerings
- Participate in yearly training initiatives to increase my knowledge and prepare myself for future roles
- Build demonstrations across multiple pillars to achieve a cohesive message when presenting to potential customers
- Work with other team members to provide support on larger projects.
Implementation Specialist
MERCURYGATE INT’L
12.2016 - 07.2019
- Provide solution expertise as part of a larger team to create solutions specifically designed to meet customer needs
- Utilize various products and services to create a desired end user experience for customers
- Write up requirements and extensive test scenarios to aid in the development of tasks
- Create change request task and documentation to support solution development
- Analyze and interpret customer workflows and requirements
- Provide training to new customer users and demonstrate new functionality as it was implemented into the customers TMS
- Perform QA testing and troubleshooting to identify and fix issues that would arise or could potentially arise within the TMS
- Work directly with the Project Manager and Solution Architect to achieve the optimal solution for customers based on system capability and customer acceptance criteria.
Product Manager
WILLIAMS SONOMA
10.2015 - 12.2016
- Served as the primary contact for efficient operation, implementation and updating of warehouse systems used for the order management and shipping of products
- Monitored system performance and reliability
- Conducted monthly team meetings to review current processes and discuss new objectives
- Provided high level reporting on operations updates to key management personal up to and including the CEO
- Performed frequent server role swaps and reconfigurations to ensure failure readiness procedures were in place
- Maintained specific documentation on all new updates and processes
- Worked with multiple outside vendors to troubleshoot system issues and perform system enhancements.
Solutions Product Advisor
FEDEX TRADE NETWORKS
10.2014 - 10.2015
- Responsible for the implementation, analyzing, monitoring and advising of customer accounts within the FTN network who are utilizing the Global Order Logistics product
- Serve as a subject matter expert on the GOL product
- Provide training and support to customers and internal users
- Work with multiple levels of management both internally and with customers
- Maintain internal and account specific documentation
- Implement EDI projects such as Purchase Order mapping, Advanced Shipping Notice and Status messages
- Design and interpret process flows for new and existing customers
- Work both individually and with team members on customer account and GOL projects.
Education
B.S - Technical Management, Safety
EMBRY RIDDLE AERONAUTICAL UNIVERSITY
Memphis, TN……………………………………………….undefined
UNITED STATES MARINE CORPS
Kaneohe Bay, HISkills
- SQL
- Transportation Management Software
- Microsoft Office Products
- EDI
- SaaS
- Data Analysis
- Software Testing
- Reporting and documentation
- Implementation and configuration
- Quality assurance
- Test case development
- GUI and tools
- Business Solutions
Certification
STEP UP – Agile certification FedEx Institute of Technology, Memphis, TN
............................................................. 10/16
Timeline
Senior Solutions Advisor
SAP
07.2022 - Current
Senior Solutions Engineer
ORACLE
07.2019 - 07.2022
Implementation Specialist
MERCURYGATE INT’L
12.2016 - 07.2019
Product Manager
WILLIAMS SONOMA
10.2015 - 12.2016
Solutions Product Advisor
FEDEX TRADE NETWORKS
10.2014 - 10.2015
B.S - Technical Management, Safety
EMBRY RIDDLE AERONAUTICAL UNIVERSITY
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UNITED STATES MARINE CORPS