Hi, I’m
Daniel Harris
Ames,IA
Summary
Experienced
- Network and Computer Systems Administrator with over 7 years of experience in Information Technology/Network Administration. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
9
years of professional experience
Work History
Airways ServicesSan Angelo, TX
Trobleshooting Wind Technician
09.2021 - Current
Job overview
- Work History
- Experienced Electrical and Mechanical professionals with strong leadership and relationship-building skills with 2 years of experience as wind Service Technician. Trained to operate, maintain, and repair wind turbines with skills in industrial electricity, schematic interpretation, and hand tool operation. Valid driver's license, clean background, and willing to travel or relocate for employment. Talented Wind Service Technician highly effective at providing fast, high-quality service to satisfy customers and meet tough productivity demands. Certified in GWO, OSHA 10, and CPR enthusiastic about applying 3 years of experience to new role
- Service Technician, 09/2021 to Current
- Airway Services – San Angelo, Tx
- · Major component exchange for Siemens Gamesa diagnosed and troubleshot problems, repairing and restoring wind turbines to peak performance.
- · Maintain, troubleshoot, and repair mechanical, pneumatic, and electrical systems: on Siemens wind turbine doing annual service, such as bolt Torque and tensioning blade bolts, base bolts, using grease to be filling Up liberation battles, filling up hydraulics oil, gear oil, replacing broken Reactor fan, changing filter, offline filter, cabinet filters, blade Calibration and changing out broken grease bottle in blade ring, Generator alignment, troubleshooting using multi-meter to test electronics Components for shorts and continuity
- · Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines
Iowa Realty Co Inc.Des Moines, IA
IT Support Specialist
03.2020 - 08.2020
Job overview
- Configured hardware, devices, and software to set up workstations for employees.
- Determined hardware and network system issues using effective troubleshooting techniques.
- Created help desk tickets, troubleshot, and resolved desktop issues.
- Managed high levels of call flow and responded to Clients' technical support needs.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Loaded software, granted permissions, and configured hardware for new employees as part of company onboarding process.
- Evaluated and responded to incoming sales leads and requests for technical support assistance.
- Activated accounts for clients interested in new services.
- Created help desk tickets, troubleshot and resolved desktop issues
MicrosoftDes Moines, IA
Cable Technician
07.2019 - 01.2020
Job overview
- Assembled communication equipment such as wiring, switching equipment, and power apparatus.
- Connected components to exterior cable systems and tested connections for adequate power and functional links.
- Performed troubleshooting of systems with techniques such as speed and ping tests.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
- Installed and configured new devices and system components.
- Worked closely with network administrators and server engineers to deliver quality service.
- Read blueprints and schematics to correctly place equipment.
- Terminated cables to punch down blocks, installed and dressed cabling with quality.
- Followed company procedures to maintain the work environment in neat and orderly condition.
- Worked with various types of cabling, Ex(Cat5, Cat5e Cat 6, Coax, SM & MM mode fibers, power)
- Consistently met deadlines and exceeded goals.
ComcastHorsham, PA
Technical Support Representative
01.2015 - 03.2019
Job overview
- Troubleshoot company LAN devices; routers, eMTA, modems.
- Assist end users with resolving technical/billing issues via phone Customer Service.
- Maintain accurate records of customer account activity.
- Assist team members with organizing inventory, unloading merchandise and cleaning.
- Follow company policies and procedures while being customer friendly.
- Comply with company standards and exceeds goals Sales/Marketing.
- Improve quality of performance and product by recommending upgrades.
- Implement sales strategies to help team market current products.
- Oversee the advertising and branding of innovative ideas.
- Research environment climate to sustain suitable transactions.
Education
Des Moines Area Community CollegeAnkeny, IA
Associate of Science from Information Technology/Network Administration, AAS
05.2021
University Overview
- Professional development completed in
- CompTIA A+ Certified IT Technician
- CompTIA Security+
- Cisco Certificated Network Associate (CCNA)
IPMC Collage Of TechnologyAccra, Ghana
Advanced Diploma from System Engineering
11.2014
Addo Mills International School SystemMonrovia, Liberia
High School Diploma
06.2002
Skills
- Technical issues analysis
- Desktop support
- Windows 10
- TCP/IP
- Software Diagnosis
- Hardware Upgrades
- Technical Support
- Troubleshooting Technical Issues
- IT Support
- Hardware and Software Installation
- Technical documents comprehension
Personal Information
Comcast President Club award winner 2016 , This award is given to Agent who make outstanding contributions to Comcast customer service, by implementing best practices displayed through FCR, S4B, and VOC.
Reading
I have only one hobby. Yet, it consumes all my free time. I enjoy reading and have always been a voracious reader. Although I prefer reading motivational book I make a deliberate effort to read at least one book in my area of studies.
Timeline
Trobleshooting Wind Technician
Airways Services
09.2021 - Current
IT Support Specialist
Iowa Realty Co Inc.
03.2020 - 08.2020
Cable Technician
Microsoft
07.2019 - 01.2020
Technical Support Representative
Comcast
01.2015 - 03.2019
Des Moines Area Community College
Associate of Science from Information Technology/Network Administration, AAS
IPMC Collage Of Technology
Advanced Diploma from System Engineering
Addo Mills International School System
High School Diploma
Similar Profiles
Trinity ClarkTrinity Clark
Wind Turbine Technician at Airways ServicesWind Turbine Technician at Airways Services
EMMETT REFFELLEMMETT REFFELL
System Administrator at Airways ServicesSystem Administrator at Airways Services
Agnes R. McDonaldAgnes R. McDonald
Ticket & Gate Agent-International and Domestic at Unifi Services-Cayman Airways & Breeze AirwaysTicket & Gate Agent-International and Domestic at Unifi Services-Cayman Airways & Breeze Airways
Stacey CarlsonStacey Carlson
Secretary at USDA-ARSSecretary at USDA-ARS
Hannah KleinermanHannah Kleinerman
Cafe Worker at Outpost Natural FoodsCafe Worker at Outpost Natural Foods