Daniell Puentes
Kissimmee,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Hospitality and Event industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
1
1
Certification
Work History
District Service Representative - DSR
CORT Tradeshows And Events
02.2022 - Current
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Operated in dynamic, high-volume environments to provide skilled assistance to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Took Lead and Assist on over 200+ shows ranging in piece count of 200 up to 20,000
Activities Coordinator
Parc Solei Hilton Vacation
11.2021 - 02.2022
- Coordinated, planned, developed and implemented activities designed to enrich lives of hotel guest.
- Prepared rooms, equipment and supplies and maintained clean activity area to foster welcoming environment and maximize participation.
- Encouraged, supported and assisted hotel guest with activities and documented activity attendance and degree of involvement.
- Maintained and ordered supplies for activities.
Police Dispatcher
Miami Dade County Police Department
05.2021 - 11.2021
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Used specialized software to track and maintain case incident numbers and logs.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
Activities Coordinator
Wyndham Bonnet Creek Resort
08.2018 - 12.2020
- Coordinated, planned, developed and implemented activities designed to enrich lives of hotel guest.
- Prepared rooms, equipment and supplies and maintained clean activity area to foster welcoming environment and maximize participation.
- Encouraged, supported and hotel guest with activities and documented activity attendance and degree of involvement.
- Maintained and ordered supplies for activities.
- Assisted in creation of over 10+ new activities for resort ranging from trivia, scavenger hunts to game shows.
Tech Associate
PSAV
01.2020 - 03.2020
- Applied critical thinking and research to address complex issues.
- Tested components and systems to evaluate performance and identify concerns.
- Organized work to meet demanding production goals.
- Tracked and recorded parts and labor costs related to each service call.
- Set up and broke down equipment for events in timely manner.
Transportation Sales Coordinator
GoPegasus
12.2019 - 03.2020
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Improved productivity by increasing customer communication and responding to feedback.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Compiled client profiles and entered information into operating system.
- On Average assisted 20 clients on daily basis.
Education
Bachelor of Science - Event Management
University of Central Florida
Orlando, FL05.2020
Skills
- Understanding Customer Needs
- Issue and Complaint Resolution
- Schedule Management
- Microsoft Office
- Strategy Management
- Overseeing Events
- Complex Problem-Solving
- Organizational Abilities
- Instructional Assistance
- Analytical Skills
Languages
Spanish
Native or Bilingual
Certification
- EMT - Emergency Medical Technician
Timeline
District Service Representative - DSR
CORT Tradeshows And Events
02.2022 - Current
Activities Coordinator
Parc Solei Hilton Vacation
11.2021 - 02.2022
Police Dispatcher
Miami Dade County Police Department
05.2021 - 11.2021
Tech Associate
PSAV
01.2020 - 03.2020
Transportation Sales Coordinator
GoPegasus
12.2019 - 03.2020
Activities Coordinator
Wyndham Bonnet Creek Resort
08.2018 - 12.2020
Bachelor of Science - Event Management
University of Central Florida
- EMT - Emergency Medical Technician
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