Daniell Ricketts
Kingston,Jamaica
Summary
IT Infrastructure Professional with a strong foundation in system reliability and incident management. Expertise in managing SSL/TLS certificates and optimizing server environments, resulting in significant improvements in uptime and performance. Committed to continuous improvement and effective team collaboration.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Group IT Infrastructure Engineer
Digicel Group
Kingston, Jamaica
09.2022 - Current
- Maintain and optimize server and virtualization environments (VMware, Hyper-V).
- Supported network operations and enhanced infrastructure performance through proactive monitoring and troubleshooting.
- Participated in infrastructure planning, upgrades, and implementations to ensure alignment with organizational goals.
- Manage domains and SSL/TLS certificates internally and externally, creating a comprehensive certificate management and renewal process that achieved 100% SSL certificate renewals with zero downtime.
- Engineered and optimized scalable network and server infrastructures across multiple sites, enhancing system reliability and reducing downtime by 80% at Digicel Group Jamaica Limited.
- Engineered and optimized scalable network infrastructure and cloud solutions, enhancing system reliability and reducing downtime across Digicel Group’s regional operations.
- Engineered and optimized scalable IT infrastructure solutions across multiple regions, enhancing network reliability and reducing downtime by 60% for Digicel Group Jamaica Limited.
- Engineered and optimized scalable network and server infrastructures across multiple sites, enhancing system reliability and reducing downtime by 30% for Digicel Group Jamaica Limited.
- Engineered and maintained scalable network infrastructures and cloud solutions at Digicel Group Jamaica Limited, optimizing system performance and ensuring 99.9% uptime across regional operations.
- Manage enterprise IT infrastructure across multiple regions.
- Designed and implemented network infrastructure solutions for service expansion.
- Collaborated with cross-functional teams to enhance system performance and reliability.
Customer Service Representative
Sutherland Global Services
Kingston, Jamaica
05.2019 - 06.2022
- Provided customer support for banking clients.
- Assisted with fraud-related issues and card replacements.
- Resolved account and technical issues efficiently.
Receptionist / Secretary (Summer Program)
Alpha Infant School
Kingston, Jamaica
07.2016 - 08.2016
- Ensured safe and organized front office to facilitate smooth operations.
- Delivered administrative and HR support to enhance team efficiency.
- Collaborated with team members on special projects to achieve program objectives.
Education
Bachelor of Science - Information Technology & Enterprise Computing
University of Technology
Kingston, Jamaica01-2021
High School Diploma -
Excelsior High School
Kingston, Jamaica01-2015
Skills
- AWS
- Networking Fundamentalsritical Thinking
- Hyper-V
- Zscaler
- SSL/TLS
- Domain Management
- MySQL
- Oracle
- Windows Server Administration
- C
- C
- Java
- HTML
- CSS
- PowerShell
- Microsoft Windows
- Microsoft Office Suite
- Problem Solving
- Networking Fundamentals
- Infrastructure Automation
- Time Management
- Adaptability
- Reliability
- Teamwork
- Communication
Websites
Certification
- ITIL Foundation Certification
- CompTIA A+ (Pending)
- Microsoft Endpoint Administrator (Pending)
References
- Makeda Lamont, 876-470-8282, 126 Darien Drive, Marine Park, Portmore, St. Catherine, Jamaica
- Phillip Byfield, 876-429-3478, 1268 Windermere Crescent, Cumberland, St. Catherine, Jamaica
Timeline
Group IT Infrastructure Engineer
Digicel Group
09.2022 - Current
Customer Service Representative
Sutherland Global Services
05.2019 - 06.2022
Receptionist / Secretary (Summer Program)
Alpha Infant School
07.2016 - 08.2016
Bachelor of Science - Information Technology & Enterprise Computing
University of Technology
High School Diploma -
Excelsior High School