Daniella Clifford
Allentown,PA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cashier/Prep Cook
Chipotle Grill
Allentown, PA
05.2023 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Performed other duties as assigned by management.
Manager
Wendys Restaurant
Allentown, PA
08.2022 - 05.2023
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Maintained adequate staffing to meet objectives within budget.
Receptionist
Andrew Woolrich,M.D
New York, NY
03.2020 - 02.2022
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Processed payments and updated accounts to reflect balance changes.
- Entered data in Health Fusion software to keep records of patient information.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Greeted and directed visitors to appropriate personnel and answered average of 100 calls and emails daily.
- Answered phone calls, provided information to callers and connected callers to appropriate people.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered office phone and emails to schedule appointments, answer questions, and document information.
- Greeted incoming patients and verified paperwork to manage smooth intake processes.
- Pulled and organized requested documentation.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Worked with office manager to attain operational goals.
Cashier
Grk Fresh Greek
Manhattan, NY
05.2017 - 02.2020
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Met high productivity standards in processing payments for customers.
- Learned roles of other departments to provide coverage and keep store operational.
- Resolved customer complaints and escalated worsening concerns for remediation.
- Increased sales by suggesting specific complementary items to customers.
- Devised promotional plans to target and move excess stock, high-profit items and soon-to-expire merchandise for easy sale.
Sales Associate
7 Eleven Store
Freeport, NY
05.2014 - 05.2017
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Offered product and service consultations and employed upselling techniques.
- Built trusting relationships with customers by making personal connections.
- Met merchandise processing standards and maintained organized and accessible work area.
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
- Processed orders through company system and coordinated product deliveries.
- Recorded and resolved daily transactions to promote revenue generation and customer satisfaction.
Education
Trade School - Electrical And Electronic Systems Technology
Lincoln Technical Institute
Allentown, PA06-2024
GED -
University of The State of New York
New York, NY09.2011
Skills
- Customer Service
- Cash Register Operation
- Cash Handling
- Cleaning and sanitizing
- Staff Mentoring
- Complex Problem-Solving
- Time management skills
- Basic Electricity
- Electrical controls and PLC
- Fiber optics, Telecommunications System ans Networking
- Security System, access control and CCTV
- Home theater, Satellite and system integration
- Electrical Safety
- Safety Training
- Hand and power tools
- Codes Compliance
- Equipment Troubleshooting
Certification
- OSHA 30
- NEC
Timeline
Cashier/Prep Cook
Chipotle Grill
05.2023 - Current
Manager
Wendys Restaurant
08.2022 - 05.2023
Receptionist
Andrew Woolrich,M.D
03.2020 - 02.2022
Cashier
Grk Fresh Greek
05.2017 - 02.2020
Sales Associate
7 Eleven Store
05.2014 - 05.2017
Trade School - Electrical And Electronic Systems Technology
Lincoln Technical Institute
GED -
University of The State of New York