DANIELLA BELEN VILLARREAL

I monitored the company’s financial standings to ensure that all transactions and financial activities were accurately recorded and tracked. This involved conducting regular bookkeeping for business operations, ensuring that all financial records were up to date and properly organized. My attention to detail allowed me to maintain an accurate picture of the company’s financial health.

Additionally, I was responsible for preparing financial statements, including balance sheets, income statements, and cash flow statements. These documents were critical for both internal assessments and external reporting. I made sure that the financial statements were clear, precise, and complied with relevant standards and regulations.

I also managed payroll processes, ensuring that employees were paid accurately and on time. In addition to payroll, I compiled quarterly reports that provided insights into the company’s financial performance. These reports were essential for evaluating progress and making informed business decisions.

During team meetings, I contributed ideas aimed at increasing sales productivity, offering insights that helped enhance overall performance. I also took on the responsibility of training new employees, ensuring they were well-versed in Bay Host procedures and policies, so they could provide excellent service to customers. This role involved maintaining up-to-date knowledge of store promotions, special events, pricing structures, and payment options, ensuring that I was always ready to assist customers with relevant information.

I was responsible for processing payments accurately, using cash registers or point-of-sale systems to complete transactions smoothly. Additionally, I leveraged my in-depth knowledge of products to answer customer inquiries about features and benefits, which helped build trust and improve the customer experience. This role allowed me to further develop my communication skills, as I frequently interacted with customers, co-workers, supervisors, and managers.

I served as an Event Ambassador at TopGolf, a position where I decorated, assembled, and ensureed the smooth execution of events for families, companies, and other groups hosting functions at TopGolf. This position has expanded my responsibilities to include event coordination, and I take great pride in delivering memorable experiences for guests while maintaining a high level of service.

I operated the cash register and accurately processed payments, returns, and exchanges, ensuring a smooth and efficient transaction process for customers. This role required attention to detail to avoid errors, and I consistently met expectations in maintaining accuracy during each interaction. In addition to handling transactions, I was responsible for maintaining the cleanliness of the checkout area, including cleaning counters, shelves, and windows to ensure a welcoming and tidy environment.

Demonstrating excellent customer service was a key part of my role, and I interacted with customers in a friendly and approachable manner. By providing helpful and attentive service, I was able to build rapport and foster a positive experience for customers, which contributed to their satisfaction and loyalty. My communication skills were crucial in creating an atmosphere of trust and professionalism, making customers feel valued and heard.

Through this experience, I developed strong problem-solving skills, which I applied when handling difficult or unexpected situations. Whether it was resolving customer complaints or addressing any issues that arose, I was able to think on my feet and find effective solutions that met both the customer's needs and company policies. This helped me build confidence in my ability to manage challenges and maintain high standards of service under pressure.