Daniella Berges
Anaheim,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Financial Aid Advisor Adult Hourly
Cypress College
09.2021 - 05.2023
- Counseled students and parents about financial aid options and program details.
- Communicated with prospective students to illustrate available financial aid opportunities.
- Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
- Provided financial aid counseling to enrolled and prospective students.
- Resolved complaints promptly associated with financial aid applications, status, awards, and student information
- Lead presentation at Financial Aid events and outreach programs
- Trained and Mentored new workers in the role of Financial Aid Student Advisor, ensuring their successful integration into the organization.
- Provided comprehensive training on effective communication skills, including handling emails and phone calls, to facilitate efficient and professional interactions with students and other stakeholders.
- Cultivated a positive and supportive environment, coaching new workers on interpersonal skills to foster constructive relationships with students and colleagues.
Financial Aid Student Advisor
Cypress College
10.2019 - 05.2021
- Counseled students and parents about financial aid options and program details.
- Communicated with prospective students to illustrate available financial aid opportunities.
- Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
- Provided financial aid counseling to enrolled and prospective students.
- Represented financial aid office at group meetings with high school students and parents.
- Performed routine clerical tasks including data entry, multi-line telephones, voicemails, emails, filing, scanning, and copying documents
- Assisted organizing Financial Aid events, labs, loan workshops, and various outreach program
Education
Bachelor of Arts - Political Science
California State University - Long Beach
Long Beach, CA12.2023
Associate of Arts - Political Science
Cypress College
Cypress, CA05.2021
Skills
- Administrative Ability
- Economics Understanding
- Analytical and Critical Thinking
- Customer Experience
- Manage Complaints
- FERPA Law
- Eligibility Guidelines
- Active Listening and Learning
- Clerical Skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Financial Aid Advisor Adult Hourly
Cypress College
09.2021 - 05.2023
Financial Aid Student Advisor
Cypress College
10.2019 - 05.2021
Bachelor of Arts - Political Science
California State University - Long Beach
Associate of Arts - Political Science
Cypress College
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