Daniella Bickford
Ocala
Summary
Professional healthcare administrator with a first semester completed in nursing school. I have experience in patient registration processes, data accuracy, and customer service. Strong focus on team collaboration, adapting to change, and delivering results. Skilled in patient data entry, insurance verification, and maintaining confidentiality, with excellent communication and problem-solving abilities. Highly reliable and prepared to make effective contributions in a dynamic healthcare environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Registration Specialist
Ocala Eye Surgery Center
10.2024 - Current
- Facilitated patient check-in processes, ensuring accurate data entry and compliance with health regulations.
- Collaborated with clinical staff to ensure seamless integration of patient information into electronic health records.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
Intake Specialist
Trilogy Home Healthcare
03.2024 - 10.2024
- Analyzed incoming requests for service, determining eligibility based on predetermined criteria.
- Performed detailed assessment of client needs, resources and barriers to determine best course of action.
- Added to case information with dates of service, diagnosis or procedure codes and facility and doctor information.
- Utilized excellent communication skills to provide clear instruction on completing documentation and requirements.
- Reviewed medical records to identify diagnoses and procedures.
- Responded promptly to emails and phone calls from current or prospective clients.
Medical Receptionist
Surgical Specialists Of Ocala
06.2023 - 02.2024
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Ensured HIPAA compliance by following all regulations related to the handling of confidential patient information.
- Assisted with scheduling appointments, verifying insurance eligibility, collecting copays and managing referrals.
- Filed paperwork in an organized manner according to established procedures.
- Scheduled laboratory tests for patients based on physician’s instructions.
Patient Intake Coordinator
Advent Health
03.2023 - 07.2023
- Coordinated the intake process for new clients, including scheduling initial assessments and providing necessary paperwork.
- Answered phone calls to provide assistance, information and medical personnel access.
- Communicated effectively with supervisors regarding current caseloads and resource availability.
- Updated patient information on computer system to maintain billing accuracy.
- Provided information and resources to individuals, families, and groups seeking assistance.
- Assisted in developing policies and procedures related to intake processes.
- Attended trainings on topics such as trauma-informed care, cultural competence, ethics.
Patient Care Technician
Encompass Health Rehabilitation
07.2022 - 02.2023
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Provided direct patient care to patients with chronic illnesses or disabilities under the supervision of a registered nurse or other healthcare professional.
- Assisted patients with activities of daily living including bathing, dressing and grooming.
- Monitored vital signs such as temperature, pulse rate, respiration rate and blood pressure.
- Instructed patients and families on home care needs following hospital discharge.
- Reported changes in patient status to nursing staff in a timely manner.
- Assisted with patient transfers to and from wheelchairs, beds, and exam tables.
- Responded promptly to emergency situations using established protocols.
Behavioral Health Technician
Aspire Health Partners
10.2019 - 09.2021
- Collaborated with other professionals such as psychologists, psychiatrists, speech therapists and occupational therapists in order to develop comprehensive treatment plans for clients.
- Provided crisis intervention services during emergency situations involving aggressive behavior or self-injurious behaviors.
- Assisted psychiatrists in administering medications, tracking side effects and monitoring response to treatment.
- Facilitated psycho-educational groups to encourage healthy coping skills and improve social functioning.
- Supported clients in daily living activities such as hygiene, meal preparation, medication management and problem solving techniques.
- Kept eye on patients prescribed psychotropic medications to assess medications’ effectiveness and side effects.
Front Desk Receptionist
Extended Stay America
02.2017 - 01.2018
- Managed front desk operations, ensuring seamless guest check-in and check-out experiences.
- Responded to guest inquiries and resolved issues promptly to enhance satisfaction.
- Coordinated room assignments, balancing occupancy levels and maximizing efficiency.
- Maintained accurate records of reservations, cancellations, and billing transactions.
- Collaborated with housekeeping to ensure timely room availability for guests.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Crew Member
Chipotle
02.2016 - 01.2017
- Placed orders into POS systems and handled cash and credit transactions.
- Assisted in the preparation of food items, including cutting and chopping ingredients, following recipes, and operating kitchen equipment such as grills and fryers.
- Kept kitchen clean by sweeping and mopping floors, washing dishes, and disposing of trash.
- Provided excellent customer service to guests by taking orders accurately, preparing meals quickly and efficiently, and ensuring quality product was served.
- Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.
Education
Associate of Science - Professional Nursing Associates
Rasmussen University
Ocala, FL12-2026
Skills
- Spanish Translation
- Medical Terminology Proficiency
- Charting and Clinical Documentation
- Detailed orientated
- Data Entry
- EMR proficient
Certification
- CPR Certification
- BLS certification
Languages
English Native
Spanish Native
Timeline
Patient Registration Specialist
Ocala Eye Surgery Center
10.2024 - Current
Intake Specialist
Trilogy Home Healthcare
03.2024 - 10.2024
Medical Receptionist
Surgical Specialists Of Ocala
06.2023 - 02.2024
Patient Intake Coordinator
Advent Health
03.2023 - 07.2023
Patient Care Technician
Encompass Health Rehabilitation
07.2022 - 02.2023
Behavioral Health Technician
Aspire Health Partners
10.2019 - 09.2021
Front Desk Receptionist
Extended Stay America
02.2017 - 01.2018
Crew Member
Chipotle
02.2016 - 01.2017
Associate of Science - Professional Nursing Associates
Rasmussen University