Vanessa Torres
Addison,TX
Summary
Dedicated Employment Specialist Professional with knowledge of customer and client delivery. Proven multitasking abilities, committed to maintain professional relationships.
Overview
15
15
years of professional experience
Work History
Employment Specialist
The Houston Jackson Group
03.2024 - Current
- Assisted clients with completing job applications and submitting resumes to improve interview chances.
- Established strong relationships with local employers to match clients with suitable job opportunities.
- Provided ongoing support and guidance for clients during their job search, leading to increased confidence and motivation.
- Assessed individuals to identify skills, strengths and interests for job placement.
Employment Specialist
Express Employment
11.2022 - 03.2024
- Selected qualified job applicants or referred to managers to make hiring recommendations.
- Informed job applicants of duties and responsibilities, compensation and benefits.
- Placed individuals in jobs based on skills, abilities and interests.
- Sourced, qualified and conducted screening interviews with job candidates.
- Managed rolling caseload of clients and maintained impeccable documentation.
- Hired employees and processed hiring-related paperwork.
- Interviewed job applicants to obtain information on work history, education or job skills.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
- Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
Call Center Trainer
BeFulfilled Systems
06.2019 - 11.2022
- Trained and mentored new personnel hired to fulfill various roles.
- Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
- Monitored day-to-day activities for the company and employees, noting areas needing improvement and implementing plans for rectification.
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
- Coordinated recruitment and placement of training program participants.
Call Center Team Lead
Interline Brands
09.2014 - 05.2019
- Resolved team support issues with efficient approach to keep call center operating smoothly and customers satisfied with services.
- Motivated employees to increase productivity maximize service quality with hands-on leadership style.
- Handled advanced issues with calm, knowledgeable and professional approach.
- Generated reports detailing metrics such as call times and satisfaction ratings.
- Oversaw team of 15 agents focused on sales calls.
Store Manager
L.E.D Visions
08.2009 - 09.2014
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Monitored employee performance and identified performance gaps for corrective action.
Education
High School Diploma -
Sunset High School
Dallas, TX05.2009
Skills
- Recruitment Management
- Employee Hiring
- Applicant Qualification
- Problem Solving
- Communication
- Course Optimization
- Multitasking
- Bilingual
Timeline
Employment Specialist
The Houston Jackson Group
03.2024 - Current
Employment Specialist
Express Employment
11.2022 - 03.2024
Call Center Trainer
BeFulfilled Systems
06.2019 - 11.2022
Call Center Team Lead
Interline Brands
09.2014 - 05.2019
Store Manager
L.E.D Visions
08.2009 - 09.2014
High School Diploma -
Sunset High School
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