Summary
Overview
Work History
Education
Skills
Timeline
Generic

Daniella Castillo

Spring,TX

Summary

Throughout the following years of experiencing servicing clients. I can say I am honest skilled at managing money, merchandising and assisting customers with meeting their desired needs with assistance. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. I am dedicated customer service professional adept at enhancing client satisfaction and fostering loyalty through a proactive approach, Demonstrating a solution-focused mindset with strong attention to detail, excelling in research, documentation, and effective problem-solving. I bring extensive experience in cash handling and financial transactions, ensuring accuracy while promoting trust and reliability. I am in look for a better job environment. I am open to anything new and eager to learn aswell. I have worked in retail before and have proved skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. I do also focus on safety and guest enjoyment. Highly observant and ready to step in to handle dangerous behaviors and emergency situations. Well-trained with hands-on recreational experience looking for an opportunity to expand capability.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

FMA Alliance
Houston, TX
10.2023 - Current
  • Analyzed customer financial information and determined appropriate payment plans.
  • Maintained detailed documentation regarding collection activities, customer conversations, and payment arrangements.
  • Assessed customer financial situations to identify hardship cases that required special consideration or alternative repayment options.
  • Attended meetings with internal staff members to discuss best practices for collections processes.
  • Verified customer identification information with the applicable documents according to bank policies.
  • Trained new employees on operational procedures related to customer service activities.

Front End Cashier

Walmart
Spring, TX
07.2022 - Current
  • Handled cash, card, check, gift card and coupon transactions for customer purchases.
  • Kept register terminal area and store clean and orderly.
  • Packed and bagged products according to customer preferences.
  • Addressed and resolved customer complaints with friendly and level-headed assistance.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Helped with purchases and signed customers up for rewards program.
  • Processed sales, returns and exchanges using POS register system.

Sales Lead Keyholder

Cotton On Group
The Woodlands, TX
07.2023 - 10.2023
  • Assisted in training new sales associates on store policies, procedures, and standards of operations.
  • Performed opening and closing duties including counting cash drawers and preparing bank deposits.
  • Analyzed sales data regularly to identify areas of improvement for products or services offered.
  • Supervised bank deposits and security procedures to support store opening and closing.
  • Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
  • Partnered with store leadership team to learn and understand management processes and reports.

Lifeguard Manager

Texas Aquatic Enterprises
Houston, TX
05.2020 - 09.2022
  • Monitored daily pool activities and lifeguard performance.
  • Resolved member issues or complaints by listening and addressing issues directly or assigning tasks to other staff.
  • Evaluated performance of staff and addressed areas needing improvement.
  • Relayed issues such as facility maintenance needs to supervisor.
  • Tested lifeguards' skillsets using scenario simulations
  • Oversaw equipment storage space by assigning cleaning and organizing duties.
  • Reviewed supplies inventory regularly and reordered when stock ran low.

Sales Associate

Ascena Retail
Houston, TX
10.2021 - 06.2022
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Engaged customers in friendly, professional dialogue to determine needs.

Preschool Assistant Teacher

Ikids preschool
Miami, FL
04.2018 - 06.2019
  • Supported lead teacher with daily classroom activities.
  • Monitored students to observe behavior, enforce rules and maintain safety.
  • Maintained safe, clean and constantly supervised play environment.
  • Instructed and assisted students during craft activities.
  • Supervised students outside classroom during recess, lunch and breaks.
  • Maintained clean, well-kept classroom to encourage children to create, explore and play with confidence.
  • Assisted with implementation of approved lesson plans and daily classroom schedule.
  • Helped facilitate indoor and outdoor play, parent-teacher conferences and keeping classroom clean with diligent attention to each support task.
  • Helped prepare preschool-aged children for future education by working with groups and individuals in classroom environments.

Education

Some College (No Degree) - Human Services

Lone Star College System
Spring, TX

High School Diploma -

Cypress Creek High School
Houston, TX
05.2021

Skills

  • ID verification
  • Cash management
  • Personal service
  • Training and mentoring
  • Credit and cash transactions
  • Payment plan development
  • Investigation due diligence
  • Data entry proficiency
  • Negotiation
  • Payroll processing
  • Account management
  • Performance improvement techniques

Timeline

Customer Service Representative

FMA Alliance
10.2023 - Current

Sales Lead Keyholder

Cotton On Group
07.2023 - 10.2023

Front End Cashier

Walmart
07.2022 - Current

Sales Associate

Ascena Retail
10.2021 - 06.2022

Lifeguard Manager

Texas Aquatic Enterprises
05.2020 - 09.2022

Preschool Assistant Teacher

Ikids preschool
04.2018 - 06.2019

Some College (No Degree) - Human Services

Lone Star College System

High School Diploma -

Cypress Creek High School
Daniella Castillo