Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Daniella Chapman

Hebron,USA

Summary

Dedicated Medical Assistant with a strong track record of excellence in individual and team performance. Demonstrates exceptional multitasking and prioritization skills in fast-paced environments. Detail-oriented with a focus on enhancing team dynamics and meeting critical deadlines.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Server

Grand Geneva Resort & Spa
06.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Bartender

Hoops Sports Bar & Grill
06.2023 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

SITE LEAD

Curative
09.2021 - 02.2023
  • Complied with safe operating practices and assessed operational procedures against best practices.
  • Handled and stored potentially contaminated nasal samples to prevent compromise.
  • Identified microorganisms present in nasal samples and cultivated strains to support clinical diagnostics.
  • Collected and treated patient samples to test for COVID-19 infection.
  • Processed positive and negative test responses according to established protocols and reporting requirements.
  • Scheduled patients for appointments and maintained a master calendar.

CERTIFIED MEDICAL ASSISTANT

Illinois Pain And Spine Institute
02.2019 - 12.2021
  • Communicated clearly and effectively with patients to verify information, determine the purpose of visit and record medical history.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.

SERVER

Green Street Cafe
06.2015 - 08.2017
  • Ensured compliance with safety, sanitization, and food handling regulations.
  • Maintained cleanliness and sanitation of food service and preparation areas.
  • Memorized menu updates and addressed inquiries related to dietary restrictions.
  • Delivered food and beverages promptly while verifying orders for accuracy.

ASSISTANT MANAGER

Rue 21
04.2015 - 10.2016
  • Enhanced merchandising and promotional strategies, driving customer engagement and increasing sales.
  • Established organizational systems for inventory control, financial reports, and schedules, significantly improving operational efficiency.
  • Conducted regular inventory counts to verify stock levels and forecast future requirements.
  • Coordinated planning schedules and delegated assignments to ensure optimal coverage and service levels.
  • Directed merchandising, promotions, and brand loyalty initiatives for highest revenue-generating business segment.
  • Facilitated team-building activities to boost employee performance and satisfaction.
  • Provided direct assistance to customers by assessing needs and maintaining updated knowledge of consumer preferences.

Education

Medical Assisting

First Institute
Crystal Lake, IL
10.2018

Skills

  • EMR and EHR management
  • Medical office administration
  • Leadership
  • Medical billing and coding
  • Patient scheduling
  • Phlebotomy
  • Patient management
  • Medical records oversight
  • EKG interpretation
  • Emergency procedures
  • Data management

Certification

  • CCMA - Certified Clinical Medical Assistant
  • BLS Certified

Timeline

Server

Grand Geneva Resort & Spa
06.2023 - Current

Bartender

Hoops Sports Bar & Grill
06.2023 - Current

SITE LEAD

Curative
09.2021 - 02.2023

CERTIFIED MEDICAL ASSISTANT

Illinois Pain And Spine Institute
02.2019 - 12.2021

SERVER

Green Street Cafe
06.2015 - 08.2017

ASSISTANT MANAGER

Rue 21
04.2015 - 10.2016

Medical Assisting

First Institute

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