Daniella Cohn
Taos,NM
Summary
Hard-working professional with 25+ years of experience and a proven knowledge of customer communications, customer service, and customer satisfaction. Aiming to leverage skills to successfully fill the company role. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Table Games Floor Supervisor
Sandia Casino
05.2024 - Current
- Ensured compliance with state gaming regulations through vigilant observation of table games and staff performance.
- Promoted responsible gaming by closely monitoring player behavior and intervening when necessary.
- Maintained accurate records of player ratings to assist marketing efforts in targeting high-value guests for promotional offers.
- Provided exceptional guest service, resulting in repeat business and positive word-of-mouth referrals.
- Monitored chips purchases, table inventories, and player win ratios.
- Oversaw area games to maintain security and compliance.
- Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Watched closely to catch errors and notified surveillance of irregularities.
Restaurant Waiter
The Historic Taos Inn
08.2020 - 05.2024
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
CASHIER
Sipapu Ski & Summer Resort
01.2020 - 03.2021
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Assist customers by providing information and resolving their complaints
- Greet customers entering establishments
- Answer customers' questions, and provide information on procedures or policies
- Sell tickets and other items to customers
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
- Stock shelves, and mark prices on shelves and items
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
TABLE GAMES DEALER
Buffalo Thunder Resort
09.2014 - 03.2020
- Pay winnings or collect losing bets as established by the rules and procedures of a specific game
- Stand behind a gaming table and deal the appropriate number of cards to each player
- Deal cards to house hands, and compare these with players' hands to determine winners, as in black jack
- Conduct gambling games such as dice, roulette, cards, or keno, following all applicable rules and regulations
- Exchange paper currency for playing chips or coin money
- Check to ensure that all players have placed bets before play begins
- Open and close cash floats and game tables
- Inspect cards and equipment to be used in games to ensure that they are in good condition
- Start and control games and gaming equipment, and announce winning numbers or colors.
DUAL RATE/SUPERVISOR
Taos Mountain Casino
07.2010 - 09.2014
- Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service
- Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating
- Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games
- Perform paperwork required for monetary transactions
- Resolve customer or employee complaints
- Greet customers and ask about the quality of service they are receiving
- Establish and maintain banks and table limits for each game
- Monitor stations and games and move dealers from game to game to ensure adequate staffing
- Report customer-related incidents occurring in gaming areas to supervisors.
Education
High School Diploma -
TAOS HIGH SCHOOL
Taos, NM05.2003
Skills
- Exceptional leadership
- Team Management
- Policy Enforcement
- Self Motivation
- Multitasking Abilities
- Siriusware Software-Creating Purchase orders, receiving inventory, Point of Sale module
Certification
Gaming License
Alcohol Servers License
Food Handlers Certificate
References
References available upon request
Timeline
Table Games Floor Supervisor
Sandia Casino
05.2024 - Current
Restaurant Waiter
The Historic Taos Inn
08.2020 - 05.2024
CASHIER
Sipapu Ski & Summer Resort
01.2020 - 03.2021
TABLE GAMES DEALER
Buffalo Thunder Resort
09.2014 - 03.2020
DUAL RATE/SUPERVISOR
Taos Mountain Casino
07.2010 - 09.2014
High School Diploma -
TAOS HIGH SCHOOL
Gaming License
Alcohol Servers License
Food Handlers Certificate
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