Summary
Overview
Work History
Education
Skills
Certification
Languages
Work Availability
Timeline
Hi, I’m

Daniella Delisa

Port Chester,NY
The way to get started is to quit talking and begin doing.
Walt Disney

Summary

Driven Business Development Executive with career history in multi-state distributed businesses and proven skill in hiring, developing and retaining high-performance teams. Motivating leader with strengths in building strategic relationships to support key business initiatives. Highly skilled in change management, management transition and merger integration. Offering excellent interpersonal and communication skills and experience managing matrixed organizations. Professional Data Entry leader with strong organizational skills and teamwork acumen. Provides superior guidance and service to employees. Well-versed in process improvements, delegating and monitoring performance metrics. Knowledgeable medical office professional talented at correcting and resubmitting claims, preparing patient charts and reviewing health records to identify proper diagnosis codes for billing. Offers background in reviewing, analyzing and managing medical record information to obtain prior authorizations from insurance companies and ensure payment. Dedicated Office Assistant with over 13+ successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors. Strong knowledge of Microsoft/ Excel and history achieving high data output. Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate through all systems. Effective at operating within all regulations and work department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.

Overview

13
years of professional experience
1
Certification

Work History

Pooch Hotel
01.2018

Job overview

  • Managed over 50 customer calls per day.
  • Kept cages, kennels, play yards, and grooming areas neat and clean
  • Followed pet care instructions for dietary needs and medication regimens
  • Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise
  • Monitored animals for behavioral problems and signs of health issues
  • Monitored animals for signs of disease, illness, or injury and communicated concerns to owners
  • Kept animal coats clean and healthy with regular washing, grooming, and trimming
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets
  • Prepared and administered medications and treatments as prescribed by veterinarian
  • Developed and implemented enrichment plans to keep animals healthy and stimulated
  • Educated visitors and staff on proper animal care and handling
  • Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs
  • Documented animals' weight, size and condition in computer system for review by senior staff
  • Consulted with veterinarians to diagnose problems and administered prescribed treatments

RyeBrookCab & Airport Service

Office Manager/ Accounts Receivable Supervisor
08.2013 - Current

Job overview

  • Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions
  • Filed and addressed employee complaints in accordance with company policies and government regulations
  • Provided billing cycle
  • Reported financial and operating measures
  • Completed necessary daily/yearly audits
  • Monitored Payments.
  • Set goals for accounts receivable team of six clerks and developed strategies to meet goals
  • Completed bi-weekly payroll for 8 employees
  • Resolved accounts with late or skipped payments by contacting account holders or delegating to accounts receivable clerks
  • Conducted census, financial and insurance reports of payors to determine necessary actions for overdue or credited accounts
  • Posted customer payments by recording cash, checks, and credit card transactions
  • Verified discrepancies and resolved clients' billing issues
  • Completed daily process adjustments to maintain accuracy
  • Resolved valid or authorized deductions by entering adjusting entries
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge
  • Delegated tasks to administrative support staff to organize and improve office efficiency
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel
  • Implemented project management techniques to overcome obstacles and increase team productivity
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch
  • Monitored front areas so that questions could be promptly addressed
  • Kept high average of performance evaluations
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities
  • Improved office operations by automating client correspondence, record tracking and data communications
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures
  • Interceded between employees during arguments and diffused tense situations
  • Processed incoming payments in accordance with established financial policies
  • Prepared bills receivable, invoices, and bank deposits

Dr.Gerald Davis Dermatology

Doctors Assistant / Receptionist/ Authorization Specialist
01.2019 - 01.2023

Job overview

  • Contacted insurance companies to collect approved prior-authorization requests
  • Resolved recurring problem accounts or physician groups in timely manner
  • Maintained regular, consistent attendance and flexibility to meet needs of department
  • Made reservations for patients
  • Sent out blood
  • Communicated directly with labs
  • Followed Protocols
  • Made charts for patients
  • Assisted doctor with patients
  • Over viewed / Submitted/ Requested Documents for patients
  • F/U with Patients
  • Received, audited, and processed incoming service authorizations for Medicaid services
  • Verified insurances
  • Received prior authorizations from insurance companies, verifying all required information is submitted
  • Ensure payment for services by verifying benefits with insurance provider
  • Obtain, review and input insurance authorization and referrals prior to patient services
  • Monitor and track patient authorizations, informing supervisor of any expired dates
  • Interview and assist patients with authorization documents, as appropriate
  • Maintain appropriate logs or reports according to professional, state, and federal requirements
  • Responsible for procurement of all documents relating to FMLA, Disability, Medical necessity review, Clinical certification and any special needs documentation
  • Arranged appointment for specialist, hospice and other necessary out of office procedures
  • Proactively assessed customer Issues and anticipated their needs.
  • Communicated with people from various cultures and backgrounds on application process
  • Processed and certified documents for accuracy and compliance with government regulations
  • Followed guidelines when reviewing applicant data to determine eligibility for economic assistance
  • Scheduled appointments with applicants to gather information and explain benefits processes
  • Reviewed applications for different aid programs and determined which qualification criteria for individuals
  • Devised and implemented strategies to streamline eligibility verification processes
  • Developed extensive fact-checking and research skills by continuously reviewing different programs and options
  • Facilitated information and resource exchanges with external agencies to progress client applications
  • Trained staff on current eligibility requirements and policies
  • Contacted clients about verifying account information and updated services, answered questions and resolved concerns to uphold exceptional customer service standards and promote brand loyalty
  • Verified application and account details to accurately asses credit and financial risks of potential clients
  • Kept records of customers' charges and payments
  • Maintained full knowledge of current regulatory environment and made proactive adjustments to meet changing requirements

Rye Brook New York

Cbl Path
01.2020 - 01.2022

Job overview

  • Dealt with insurance companies
  • Accessioned Breast/ Dermatology cases
  • Controlled all work that came in
  • Reported all work that came in
  • Used Companies software to print out labels for biopsies
  • Filed paperwork
  • Reported all incidents to HR
  • Review Documents that were submitted
  • OSHA/HIPPA CERTIFIED.
  • Assisted with support duties such as filling products, labeling products, testing samples and taking inventory
  • Managed specimen sample handling, receiving, storage and inventory
  • Maintained lab by calibrating equipment and cleaning surfaces and items used
  • Demonstrated flexibility working in fast-paced and ever-changing environment
  • Prepared specimens for testing and analysis
  • Logged samples correctly into computerized tracking system
  • Demonstrated competence in collecting lab samples for testing
  • Worked closely with lab staff on special projects
  • Prepared samples for centrifugation, aliquoting and preserving sample integrity
  • Safely prepared reagents, compounds and lab test solutions
  • Prepared specimens for analysis and established proper chronological priorities in testing
  • Assisted with ordering supplies and equipment, calibrating instruments and preventive maintenance
  • Maintained current knowledge of developments in technical instrumentation
  • Created and updated record of all supplies and equipment to monitor inventory
  • Performed diagnostic and therapeutic laboratory procedures
  • Learned multiple molecular biological techniques
  • Analyzed data to create and organize graphs, charts and documents for publications and presentation
  • Ordered supplies, obtained pricing and quotes, prepared purchase requests and maintained organized expense log
  • Tracked collected specimens by initialing, dating, and noting times of collection
  • Performed testing and quality control using approved laboratory procedures and instrumentation
  • Maintained documentation on tests performed in lab
  • Trained new laboratory personnel to apply proper laboratory techniques and best practices
  • Processed patient specimens according to priority and documented results
  • Prepared samples for shipping and disposed of bodily fluids in proper containers
  • Oversaw items in inventory and reordered before supplies diminished
  • Developed and implemented new protocols to improve accuracy of laboratory results

US MEDICAL

Courier Driver
10.2015 - 01.2022

Job overview

  • Deliver items to destination in time-efficient manner, ensure its safety and take signatures to make sure that any special information is passed on to recipient
  • Maintained accurate logs of all deliveries
  • Transported and delivered medical imaging
  • Planned and followed most efficient routes for delivery
  • Pick-up and delivery of specimens, files and documents
  • Served as sole back up to all other couriers
  • Planned most efficient routes for accomplishing daily courier
  • Use cell phone to take instructions from company dispatch to transporting specimens/ other medical documents and to upload delivery/ pick-up information onto t company database
  • Did routes for Dermpath in PortChester, NY
  • Accessioned biopsies.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule
  • Followed all relevant traffic laws and safety regulations
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation
  • Delivered goods and products to customer on time and in excellent condition
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift
  • Coordinated efficient routes to avoid delays and optimize schedules
  • Communicated with customers to provide delivery updates and confirm delivery locations
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs
  • Communicated with dispatchers and other personnel to coordinate transportation schedules
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions
  • Obtained signatures from customers upon delivery of goods
  • Kept detailed mileage and fuel reports to track overall fuel costs
  • Followed Hazardous Materials Regulations (HMR) for transporting dangerous materials
  • Drove safely in various weather and road conditions to avoid accidents
  • Cleaned vehicle regularly to maintain professional appearance
  • Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep
  • Upheld high standards of professionalism and discretion when working with high-value clients
  • Minimized liability by consistently following road rules when driving

ENT and Allergy Associates

PRRC Agent
11.2016 - 04.2018

Job overview

  • Built customer loyalty by placing follow-up calls for patients who reported issues
  • Collected customer feedback and made process changes to exceed customer satisfaction
  • Developed effective relationships with all call center departments through clear communication
  • Reported all patient's issues to supervisor to resolve, for best patient satisfaction
  • Addressed excellent customer service inquiries in timely and accurate fashion
  • Unwavering commitment to customer service, with ability to build productive relationships, resolve complex issues and win customer loyalty
  • Strategic-relationship/partnership-building skills listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes
  • Managed high-volume workload of calls within deadline-driven environment
  • Resolved average of 550 appointments in any given week and consistently met performance benchmarks in all areas such as speed, accuracy and volume
  • Commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations
  • Greet transfer and hold calls
  • Build rapport, listen, clarify and manage conversational flow
  • Manage upset customers, conflicts and challenging situations
  • Deliver outstanding service, exceed expectations and build long-term loyalty
  • Over viewed Documents
  • Work in teams and in self-directed environment.
  • Handled and promptly resolved customer complaints to maintain professional relationships
  • Followed up on customers' inquiries to assess satisfaction with provided solutions
  • Resolved caller issues quickly and thoroughly
  • Informed clients of policies and procedures
  • De-escalated and resolved customer complaints with punctual, polite and professional service
  • Obtained client information by answering telephone calls
  • Established strong customer relationships, building recommendations and loyalty
  • Maintained comprehensive product and service knowledge for accurate, informative customer advice
  • Called prospective clients in market area to explain products offered and qualify leads
  • Processed customer orders quickly and accurately for timely delivery
  • Presented feedback to management on customer service trends and improvement areas
  • Verified and improved quality standards by analyzing customer service metrics
  • Adopted customer feedback in process and system improvement initiatives
  • Facilitated communication between agents, talent and clients by using interpersonal skills
  • Organized and attended industry events for talent and client promotion
  • Confirmed smooth operations between clients and talent by acting as liaison
  • Promoted friendly collaboration between talent and production teams for efficient project completion
  • Managed and filed contracts, invoices and other documents associated with talent
  • Fostered relationships with industry professionals for future connections
  • Assisted clients with developing personal brand and public image
  • Maintained relationships with high-profile clients in entertainment industry through consistent communication
  • Helped client advance in career by monitoring trends and changes in preferred industry
  • Advocated for clients in negotiations with agents and talent, promoting client careers

Education

Westchester Community College
Valhalla, NY

High School Diploma
06.2024

University Overview

  • 3.8 GPA
  • Extracurricular Activities: Volleyball, Horseback Riding
  • Continuing education in Business Administration

Westchester Community College
Valhalla, NY

Associate of Business Administration & Management from Business Administration And Management
06.2024

Skills

  • Multitasker
  • Analytical and problem-solving skills with attention to detail
  • Bilingual (Fluent English/ Spanish) Understand Portuguese
  • Knowledge of basic Medical Procedures / medical terminology
  • Administrative Skills
  • Microsoft Word skills
  • Customer Skills
  • Authorization Specialist
  • Insurance Verification
  • Medical Records
  • Reliable and Responsible
  • Interpersonal Communication
  • Cooperative and Positive Attitude
  • Adaptable and Flexible
  • Customer Relations
  • Client Service
  • Performance Management
  • Financial Management
  • Policy Implementation
  • Strategic Planning
  • Business Administration
  • Budget Control
  • Time Management
  • Complex Problem-Solving
  • Performance Evaluations
  • Verbal and Written Communication
  • Staff Management
  • Project Management

Certification

OSHA/HIPPA CERTIFIED

Languages

English
Spanish
Portuguese
Availability
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evening
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Timeline

Cbl Path

Rye Brook New York
01.2020 - 01.2022

Doctors Assistant / Receptionist/ Authorization Specialist

Dr.Gerald Davis Dermatology
01.2019 - 01.2023

Pooch Hotel

01.2018

PRRC Agent

ENT and Allergy Associates
11.2016 - 04.2018

Courier Driver

US MEDICAL
10.2015 - 01.2022

Office Manager/ Accounts Receivable Supervisor

RyeBrookCab & Airport Service
08.2013 - Current

Westchester Community College

High School Diploma

Westchester Community College

Associate of Business Administration & Management from Business Administration And Management
Daniella Delisa