Summary
Overview
Work History
Education
Skills
Languages
Languages
Timeline
Generic

Daniella Emiliano

Houston,United States

Summary

Enthusiastic and reliable Sales Associate, dedicated to providing excellent customer service. Detail oriented and experienced in properly handling customer inquiries and transactions. Dedicated to increasing sales by providing the ultimate customer experience.

Overview

4
4
years of professional experience

Work History

Sales Associate

The North Face Inc.
Houston, TX
11.2024 - Current
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Provided accurate information about products, prices and services.
  • Conducted product demonstrations to highlight features and benefits.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Assisted customers with product selection, sizing and styling.
  • Maintained records related to sales for store management.
  • Assisted in visual merchandising, creating appealing displays that capture customer interest.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Answered store and merchandise questions and led customers to wanted items.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Handled returns and exchanges according to company policies.
  • Helped customers find specific products, answered questions, and offered product advice.

Sales Associate

Victoria's Secret
Houston, United States
08.2022 - 10.2024
  • Greeted customers in a friendly and professional manner
  • Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
  • Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
  • Utilized sales techniques and strategies to build relationships with customers and increase retention
  • Met sales goals
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Provided accurate information about products, prices and services.
  • Adapted sales strategies based on customer interactions and feedback to improve results.

Sales Associate

Bath & Body Works
Houston, United States
04.2021 - 06.2022
  • Demonstrated excellent product knowledge and provided tailored product recommendations to customers
  • Processed transactions accurately and efficiently
  • Assisted in the training and onboarding of new employees
  • Replenished store shelves and displays
  • Recommended products that met customer needs
  • Assisted in the reconciliation of daily sales and deposits, resulting in accurate and timely financial reporting

Education

Associate of Arts - Education

Houston Community College
Houston
02.2025

Skills

  • Fast Learner
  • Customer Service
  • Flexibility and Adaptability
  • Ability to Work Under Pressure
  • Conflict Resolution
  • Strong Communication Skills
  • Upselling
  • Policy and procedure adherence
  • Problem-solving
  • Goal oriented
  • Stocking and receiving
  • Customer engagement
  • Teamwork and collaboration
  • Guest relations
  • Inventory tracking
  • Product sales
  • Merchandising
  • Sales goals attainment
  • Store opening and closing

Languages

  • English, Native speaker
  • Spanish, Highly proficient

Languages

English
Native/ Bilingual
Spanish
Professional

Timeline

Sales Associate

The North Face Inc.
11.2024 - Current

Sales Associate

Victoria's Secret
08.2022 - 10.2024

Sales Associate

Bath & Body Works
04.2021 - 06.2022

Associate of Arts - Education

Houston Community College

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Daniella Emiliano