Daniella Espinoza
2489 South James Drive, Yuma,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and learn new skills. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Hostess/Cashier
Brownies Cafe
06.2024 - Current
- Maintained a clean and welcoming environment.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Server/Hostess/Table Busser
Garden Cafe
09.2023 - 06.2024
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties.
- Enhanced customer satisfaction by promptly attending to their needs
- Bussed and reset tables
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Lot Manager/Cross Trainer
Ritchie Bros. Auctioneers
10.2019 - 09.2023
- Contributed to a positive work environment by fostering teamwork, motivating employees, and leading by example.
- Cross-trained in all of departments
- Answered phones, assisted customers as needed, checked assets in & out.
- Created purchase orders for vendors, also created and paid invoices . Created and completed work orders.
- Beginner front end loader, video and operated Heavy Machinery and jumped equipment when out of service.
- Responded to customer requests for products, services, and company information.
- Quick learner
Hotel Front Desk Receptionist
Hawthorn Suites by Wyndham
04.2018 - 10.2019
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments
- Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
- Resolved guest complaints
- Coordinated with housekeeping staff to ensure timely turnover
- Checked lobby, bathrooms, and common areas near front desk
Education
High School Diploma -
Continental Academy
Miramar05.2008
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Customer service expertise
- Cleaning and sanitation
- Greeting guests
- Table Bussing
- Food Running
- Seating arrangements
- Dining area maintenance
- Multitasking
- Attention to Detail
- Warm and Friendly
- Flexible and Adaptable
- Team Player
- Reliable and Trustworthy
- Teamwork and Collaboration
- Customer-Oriented
- Time Management
- CPR and First Aid
Certification
- Certified Front End Loader
- CPR Certified
References
Jennifer Edlund
General Manager- Hawthorn Suites
(406) 291-8916
Steven Moshier
Assistant Yard Manager- Ritchie Bros
(863) 585-3801
Ginger Olaiz
Family Friend-15+ years
(928) 975-9520
Timeline
Hostess/Cashier
Brownies Cafe
06.2024 - Current
Server/Hostess/Table Busser
Garden Cafe
09.2023 - 06.2024
Lot Manager/Cross Trainer
Ritchie Bros. Auctioneers
10.2019 - 09.2023
Hotel Front Desk Receptionist
Hawthorn Suites by Wyndham
04.2018 - 10.2019
High School Diploma -
Continental Academy