Daniella Fils
Fort Lauderdale,FL
Summary
Professional administrative specialist prepared for role requiring exceptional organizational and interpersonal skills. Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Pediatric Pulmonary And Allergy Associates
11.2021 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Organized, maintained and updated information in computer databases.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Resolved customer problems and complaints.
- Collected room deposits, fees, and payments.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Developed strong working relationships with team members, fostering a positive work environment.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Education
High School Diploma -
Whiddon Rodgers
Fort Lauderdale, FL01-2020
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Data entry
- Appointment scheduling
- Payment processing
- Greeting and seating clients
- Courteous and professional
- Customer complaint resolution
- Call answering and routing
- Punctual and reliable
- Email and telephone decorum
- Multitasking and organization
Timeline
Front Desk Receptionist
Pediatric Pulmonary And Allergy Associates
11.2021 - Current
High School Diploma -
Whiddon Rodgers
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