DANIELLA FRANCIS
Alb
Summary
Professional healthcare provider with strong commitment to delivering high-quality patient care. Skilled in venipuncture, specimen collection, and maintaining accurate patient records. Strong team player known for adaptability and achieving results in dynamic environments. Adept at building trust with patients and ensuring compliance with healthcare regulations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Mobile Phlebotomist
ExamOne
02.2025 - 06.2025
- Conducted mobile blood collection adhering to safety protocols and best practices.
- Coordinated scheduling of patient appointments to optimize workflow and minimize wait times.
- Maintained accurate and up-to-date records in electronic health systems for compliance purposes.
- Trained junior phlebotomists on techniques, equipment usage, and patient interaction strategies.
Phlebotomist
TriCore
11.2024 - 06.2025
- Utilized barcode scanning software for accurate sample labeling and tracking.
- Applied venipuncture techniques to collect blood samples from patients of all ages.
- Provided clear instructions to patients regarding aftercare procedures to prevent complications.
- Collected blood specimens following strict protocols to ensure sample integrity.
- Demonstrated proficiency in handling difficult venipuncture cases with minimal discomfort to patients.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Stocked phlebotomy cart or carrier with appropriate supplies.
Outpatient Clerk
UNMH ER
03.2023 - 11.2024
- Enhanced patient satisfaction by efficiently scheduling and managing appointments for outpatient services.
- Facilitated smooth communication between patients, providers, and external partners like pharmacies or other healthcare facilities through prompt handling of phone calls or messaging systems.
- Ensured a professional atmosphere in waiting areas through diligent upkeep of cleanliness standards organization comfort measures for patients.
- Sorted incoming correspondence promptly and accurately directed it to appropriate departments or personnel within the facility.
- Assisted medical staff with daily operations, contributing to a well-organized and efficient outpatient clinic environment.
ADMIN ASSISTANT 1
SECOND JUDICIAL DISTRICT COURT
09.2022 - 03.2023
- Responsible for monitoring and recording judicial proceedings to provide litigants, attorneys, special commissioners, hearing officers, and judges access to the record for appellate review, trial preparation and preparation of orders
- Operating and setting up an audio recording machine or a digital recording system and ensures recording equipment is working properly
- Documenting and time-stamping events by generating accurate log outlining pertinent events/appearances of the judicial proceeding and/or case notes and verifies recordings of proceedings are audible
- Gathering, delivering, and files recordings, receipts for log and exhibits to provide accurate record keeping procedures.
JUDICIAL SPECIALIST 2
SECOND JUDICIAL DISTRICT COURT
05.2022 - 09.2022
- Processes, maintains, and distributes documents, files and case materials in the Domestic Violence Division
- Prepares, proofreads, edits and mails out documents such as notices and final orders
- Executes on case hearings, which include: orders to show cause, bench warrants, recusals, excusals, pleadings, and rule extensions.
COMMUNICATION SPECIALIST
NEW MEXICO DPS
06.2021 - 05.2022
- Used a Multi-channel Radio System to answer radio calls in a professional and appropriate manner
- Utilized the following computer software: the New Mexico Law Enforcement Telecommunications System (NMLETS), National Crime Information Center (NCIC), Computer Aided Dispatch (CAD) and the New Mexico State Police (NMSP)-related software, including the 9-1-1 and Administrative Telephone Systems, as well as Microsoft office software, while adhering to the departmental computer system security.
CORRECTIONAL OFFICER
SANDOVAL COUNTY DETENTION CENTER
05.2018 - 03.2020
- Supervision of inmates and inmate activity in detention facilities
- Provides care and correctional treatment of inmates
- Manages inmate holding areas
- Ensures that inmates remain in custody
- Transports and escorts inmates within secured areas according to relevant laws, policies, and procedures
- Contributes to the maintenance of institution security
- Performs searches on inmates and visitors
- Checks mail for contraband, such as weapons or drugs
- Prepares incident reports and other documentation
- Enforces rules and regulations governing facility security, inmate conduct, and inmate accountability
Education
Graduate Certificate - Phlebotomy
Phlebotomy Training Specialist
11-2024
HIGH SCHOOL DIPLOMA -
V SUE CLEVELAND
05.2013
No Degree - Medical Billing And Coding Specialist
Legacy Academy
Remote Skills
- HIPAA Compliance
- Insurance Verification
- Appointment management
- Medical Billing
- Specimen handling
- Follow-up Coordination
- Office Administration
- Patient Scheduling
- Multitasking efficiency
- Time management
Skills
- Ability to work well with others and provide excellent communication skills.
- Ability to work under pressure in a busy environment and resolve conflicts effectively.
- Excellent interpersonal skills.
- Certified NCIC, FEMA
Certification
- National Certified Phlebotomy Technician (NCPT) - N24111941
- Licensed Phlebotomist - New Mexico Department of Health Services.
Timeline
Mobile Phlebotomist
ExamOne
02.2025 - 06.2025
Phlebotomist
TriCore
11.2024 - 06.2025
Outpatient Clerk
UNMH ER
03.2023 - 11.2024
ADMIN ASSISTANT 1
SECOND JUDICIAL DISTRICT COURT
09.2022 - 03.2023
JUDICIAL SPECIALIST 2
SECOND JUDICIAL DISTRICT COURT
05.2022 - 09.2022
COMMUNICATION SPECIALIST
NEW MEXICO DPS
06.2021 - 05.2022
CORRECTIONAL OFFICER
SANDOVAL COUNTY DETENTION CENTER
05.2018 - 03.2020
HIGH SCHOOL DIPLOMA -
V SUE CLEVELAND
Graduate Certificate - Phlebotomy
Phlebotomy Training Specialist
No Degree - Medical Billing And Coding Specialist
Legacy Academy
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