Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
Generic

Daniella Heredia

Winter Garden,FL

Summary

Hardworking professional offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload.

Overview

3
3
years of professional experience

Work History

Restaurant Hostess

Universal Studios
Orlando, FL
12.2024 - Current
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Distributed menus to guests, led to tables and gave initial information about service staff or specials.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Assigned seating arrangements based on customer preferences and restaurant policies.

Assistant Teacher

KLA schools of Horizon West
Winter Garden, FL
06.2024 - 12.2025
  • Utilized technology such as computers, projectors, iPads. to enhance lessons.
  • Attended faculty meetings as requested by the lead teacher.
  • Supervised small group activities.
  • Assisted children at mealtime to teach social and self-help skills and sound nutritional practices.
  • Led students through safety procedures for active shooter and fire drills.
  • Arranged age-appropriate activities to help children develop interests and talents.
  • Assembled instructional materials for children's projects and play-time.
  • Assisted classroom teacher in developing and implementing lesson plans.
  • Encouraged positive behavior with rewards and incentives.
  • Created calm and disciplined classroom environment to improve student focus.

FOH Trainer

Tijuana Flats
Windermere, FL
05.2023 - 05.2024
  • Observed food safety and sanitation protocols to reduce germ spread.
  • Ensured compliance with health and safety regulations in the kitchen and dining areas.
  • Designed exercises and role playing scenarios to help FOH staff practice customer service techniques.
  • Assisted in creating a positive work environment through clear communication, motivation, and support.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Mentored and trained new team members, helping to build confidence, and demonstrating proper ways to complete job tasks.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Conducted on-the-job training sessions with newly hired FOH employees.
  • Maintained updated knowledge through continuing education and advanced training.
  • I took orders on a POS system.
  • Checked orders for accuracy.
  • Ran orders to the guest.
  • Cleaned tables.

Education

High School Diploma -

Windermere High School
Windermere, FL
05-2024

Skills

  • Dining customer service
  • Reservation coordination
  • Up-selling techniques
  • Service prioritization
  • Reservation planning
  • Customer service
  • Customer flow management
  • Menu memorization

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Affiliations

  • I am currently in college.
  • I am a casual cosplayer who loves attending conventions.

References

References available upon request.

Timeline

Restaurant Hostess

Universal Studios
12.2024 - Current

Assistant Teacher

KLA schools of Horizon West
06.2024 - 12.2025

FOH Trainer

Tijuana Flats
05.2023 - 05.2024

High School Diploma -

Windermere High School

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Daniella Heredia