Daniella Herrera
Miami Gardens,FL
Summary
Hardworking, highly motivated, and professionally eager to lend combined knowledge and skills to enhance Hospitality performance. Operates in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Exceptional service and communication skills makes it easy to keep a positive & efficient environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hotel Ambassador
CitizenM
10.2023 - 04.2024
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Assisted team with operational policies and procedures to drive services.
- Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
- Developed and maintained extensive network of community contacts, resulting in increased visibility.
Surgery Coordinator
Professional Plastic Surgery Center
11.2022 - 06.2023
- Verified insurance coverage and benefits and communicated directly with patient for timely scheduling of clinic appointment and surgery procedure.
- Streamlined communication between surgeons, patients, and hospital staff for seamless surgery coordination.
- Documented and collected patient data in [Software] to maintain accuracy and security.
- Coordinated post-operative care plans with nursing staff to ensure a smooth transition from surgery to recovery for each patient.
- Conducted thorough follow-ups with patients post-surgery to monitor progress and provide necessary support regarding their recovery.
- Provided exceptional customer service to patients and their families throughout the surgical process, earning consistent positive feedback from both parties.
- Demonstrated adaptability and flexibility by successfully coordinating surgeries across multiple specialties, including surgery procedures.
CUSTOMER SERVICE/CASHIER TEAM LEAD
Home Depot
10.2021 - 12.2022
- Maintained high standards of customer service during high-volume, fast-paced operations
- Performed store opening and closing duties as required
- Built positive relationships with customers by providing friendly and helpful service
- Developed strong organizational skills to manage multiple tasks simultaneously, such as restocking and operating as a cashier
- Efficiently handled customer complaints in a courteous manner, resolving issues quickly and efficiently
- Assisted customers with product selection, inquiries/order customization, requests processed cash, check, and credit cards for customer purchases.
Education
HIGH SCHOOL DIPLOMA -
Hialeah Senior High School
Hialeah, FL01.2021
Skills
- Front office experience
- Timely Processing
- Operational Efficiency
- Surgery preparation
- Customer Service/Assistance
- Refund, Credits & Exchanges
- Money Handling
- Guest satisfaction
- Fluent in Spanish and English
- Staff Leadership
- Exceptional Communicator
- Payment collection
- Process Transactions
- Email Etiquette
- Customer Engagement
- Team Management
- Product Knowledge
- Customer Service
- Problem-Solving
- Data Entry
Certification
- Certified CPR
Timeline
Hotel Ambassador
CitizenM
10.2023 - 04.2024
Surgery Coordinator
Professional Plastic Surgery Center
11.2022 - 06.2023
CUSTOMER SERVICE/CASHIER TEAM LEAD
Home Depot
10.2021 - 12.2022
HIGH SCHOOL DIPLOMA -
Hialeah Senior High School
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