Daniella R. Hinojosa
Edinburg,TX
Overview
12
12
years of professional experience
Work History
Veterinary Technician
Banfield Pet Hospital
McAllen, TX
08.2015 - Current
- Organizes the operating room ahead of procedures and assists veterinarians during surgeries.
- Restrains and stabilizes animals during examination and treatment to prevent injuries.
- Administers immunizations, blood plasma and other medications to animals as prescribed by veterinarians.
- Scrubs, counts and packs surgical instruments and drapes for autoclave sterilization.
- Cares for animals in post-operative recovery by closely monitoring vital signs and progress.
- Releases patients to owners with care directions from veterinary staff.
- Communicates with veterinarians and staff members to maintain patient flow.
- Obtains information and history from clients to maintain medical charts.
- Assists veterinarians in examining animals.
- Stocks treatment rooms with appropriate supplies, schedules appointments, answers phone calls and processes customer payments to boost office efficiency.
- Documents patient information with precision to maintain records accuracy.
- Monitors animals' recovering from surgery and notified veterinarians of behavioral changes.
- Administers vaccines to animals and delivers blood and lab results.
- Advises animal owners regarding sanitary measures, feeding, general care, medical conditions and treatment options.
- Explains disease and condition diagnoses, prognoses and treatment options to pet and animal owners to provide information for decision-making concerning care.
- Prioritizes and accomplishes multiple tasks simultaneously to complete projects under pressure.
- Helps veterinarians examine animals and identify behavioral changes or clinical symptoms suggesting illness or injury.
- Addresses healthcare needs of animals by coordinating with veterinarians and following orders.
- Operates radiographic and ultrasound equipment.
- Prepares and labels medications and instructed client on administration.
- Administers and monitors anesthesia for surgeries and operations.
- Operates anesthesia, oxygen and monitoring equipment.
- Monitors vital signs during surgery and notifies veterinarian of changes.
- Performs physical examinations and records weight, temperature and other vitals.
- Removes waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
- Shaves surgical areas and places IV catheters in preparation for surgery.
- Delivers excellent service to pet owners to drive repeat business.
Reception Manager
CrossFit Grande Valley
Edinburg, TX
05.2016 - 12.2016
- Organized and maintained documents, files and records.
- Monitored office supplies to replenish needed inventory before depletion.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Resolved customers' complaints regarding products or services.
- Processed rentals and collected associated payments.
- Reviewed daily sales transactions and analyzed for errors.
- Signed for delivered items, unpacked boxes, posted received products into inventory and restocked items properly.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Considered optimum order quantities and stocking levels when ordering inventory.
- Reviewed customer needs and developed appropriate procurement requirements.
Health Enthusiast
The Vitamin Shoppe
McAllen, TX
06.2015 - 12.2015
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Regularly updated customer service database to reflect new information including address changes and contact details.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Faced products on shelves and displays to meet company policies.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Shift Lead
Blockbuster Video
Edinburg , TX
06.2012 - 06.2015
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Planned and completed group projects, working smoothly with others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Recognized by management for providing exceptional customer service.
- Processed payments and updated accounts to reflect balance changes.
- Updated reports and daily logs for management use and permanent files.
Education
Some College (No Degree) - Veterinary Technology
Penn Foster College
Scottsdale, AZ01-2024
Bachelor of Science - Pre-Veterinary
Arizona State University
ArizonaSome College (No Degree) - Biology
South Texas College of Law
Mcallen, TXSkills
- Pre-anesthetic preparation
- Surgical Preparation
- Patient Monitoring
- Reception area maintenance
- Lab animal restraint
- Proficient in PetWare
- Medical record-keeping
- Veterinary standards and procedures
- Client Education
- Active listening
- Good work ethic
- Multitasking
- Organization
- Analytical
- Computer skills
- Fluent in Spanish
Timeline
Reception Manager
CrossFit Grande Valley
05.2016 - 12.2016
Veterinary Technician
Banfield Pet Hospital
08.2015 - Current
Health Enthusiast
The Vitamin Shoppe
06.2015 - 12.2015
Shift Lead
Blockbuster Video
06.2012 - 06.2015
Some College (No Degree) - Veterinary Technology
Penn Foster College
Bachelor of Science - Pre-Veterinary
Arizona State University
Some College (No Degree) - Biology
South Texas College of Law