Daniella Jackson
Humble,TX
Summary
Administrative Supervisor with extensive experience at Kelsey-Seybold, recognized for enhancing operational efficiency and resolving complex issues. Expertise in multi-tasking and customer service, with a track record of developing high-performing teams and streamlining processes. Committed to supporting corporate objectives while maintaining meticulous records and fostering collaboration.
Overview
15
15
years of professional experience
Work History
Administrative Supervisor
Kelsey-Seybold
Spring, TX
08.2024 - Current
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Developed administrative team to support corporate growth and objectives.
- Maintained accurate records of employee attendance, leave requests, payroll information and other related documents.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Responded promptly to customer inquiries via phone or email ensuring excellent customer service standards were met.
Ambulatory Service Representative III
Kelsey-Seybold Clinic
Houston, TX
08.2012 - Current
- Coordinating the efficient flow of information between patients, clinical/medical staff in All Departments also PBX
- Floating between different departments, Linking MKO’s
- Working out the finical review’s work queues
- Verifying and loading insurance coverages
- Run a Daily Encounter Report
- Educating patients on clinical visits
- Processing payments at the front desk via cash, credit cards, checks, and online payments
- Clerical duties (filing, faxing, organizing)
- Open and close cash/room
- Site rejections
- Auditing fire extinguishers
- Help coordinating asr scheduling
Administrator Assistant/Customer Service Rep
St. Luke’s Hospital Medical Center
Houston, TX
06.2017 - 08.2018
- Coordinating OR, CV OR emergency surgery
- Raising purchase orders and chasing outstanding accounts
- Entering billing transactions in electronic accounting system
- Gathered and processed customer support information from the company
- Processing web and phone orders placed by customers
- Data entry of quality control
- Dispatching calls to delivery drivers
- Accounts Payable and Accounts Receivable
Medical Assistant
Woodland Retina Center
Woodlands, TX
02.2010 - 08.2012
- Rooming patients
- Chart patient’s medical health information
- Check-In and Check Out Functions
- Verifying and loading insurance coverages
- Scheduling Dr’s meetings
- Processing payments at the front desk via cash, credit cards, checks, and online payments
- Clerical duties (filing, faxing, organizing)
Education
In progress -
Lone Star College
Houston, TXMedical Assistant -
Remington College
Houston, TXSkills
- Multi-tasking
- Sales administration
- Meeting coordination
- Charting
- Rooming patients
- Clerical support
- Medical Terminology
- Electronic filing system
- Hard copy filing system
- Calendar management
- Billing reconciliations
- Office equipment repair coordination
- KRONOS
- Microsoft Word
- Microsoft Outlook
- Microsoft Excel
- Microsoft Access
- Vista
- Old Dos System
- Organizational skills
- Clerical skills
- Safety knowledge
- Sanitation knowledge
- Travel arrangements
- Accommodation arrangements
- CONCUR
- Curriculum vitae maintenance
- Biographical sketch maintenance
- Administrative problem resolution
- Research conducting
- Task scheduling
- Task delegation
- Presentation creation
- Report writing
- Typing speed 45 wpm
- Office management
- Customer service
- Problem solving
- Scheduling
- Communication skills
- Conflict resolution
Administrative Medical Assistant Abilities
- Maintaining an electronic and hard copy filing system
- Calendar management
- Billing reconciliations
- Coordinating and arranging repairs to office equipment
- Comprehensive knowledge of KRONOS, Microsoft Word, Outlook, Excel, Access, Vista and Old Dos System
- Organizational and clerical skills
- Knowledge of safety and sanitation
- Organizing travel & accommodation arrangements – CONCUR
- Maintain curriculum vitae and biographical sketch in NIH format (FIS)
- Resolving administrative problems
- Conducting research on behalf of managers
- Scheduling and delegating administrative tasks
- Creating presentations and writing/pulling up reports
- Ability to type at 45+ wpm
Timeline
Administrative Supervisor
Kelsey-Seybold
08.2024 - Current
Administrator Assistant/Customer Service Rep
St. Luke’s Hospital Medical Center
06.2017 - 08.2018
Ambulatory Service Representative III
Kelsey-Seybold Clinic
08.2012 - Current
Medical Assistant
Woodland Retina Center
02.2010 - 08.2012
In progress -
Lone Star College
Medical Assistant -
Remington College