Summary
Overview
Work History
Education
Skills
Timeline
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Daniella Johnson

Wilmington,DE

Summary

Proven to excel in high-pressure environments, I leveraged my exceptional customer service and cash handling skills at Red Lobster to enhance guest satisfaction and sales. Demonstrating strong work ethic and communication, I effectively resolved complaints and educated customers, significantly contributing to a positive dining experience.

Overview

2
2
years of professional experience

Work History

Server

Red Lobster
09.2023 - Current
  • Greet new customers, discussed specials, built immediate positive connections with guests.
  • Resolve any guest or employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Shared Knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Educated customers on promotions to enhance sales.
  • Collected credit card, cash, and gift certificate payments from customers and made proper change for cash transactions.

Restaurant Hostess

Red Lobster
04.2022 - 08.2023
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.

Education

High School Diploma -

Central Dauphin High School
Harrisburg, PA
06.2023

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Sales Knowledge
  • Communication Skills
  • Professional Appearance
  • Hospitality service expertise

Timeline

Server

Red Lobster
09.2023 - Current

Restaurant Hostess

Red Lobster
04.2022 - 08.2023

High School Diploma -

Central Dauphin High School

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Daniella Johnson