Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Daniella-Josefina Ofer

Daniella-Josefina Ofer

Prague,Czech Republic

Summary

Dedicated Hospitality professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

6
6
years of professional experience

Work History

Office Manager

Exclusively Baronoff Realty
01.2023 - Current
  • Led and managed a team of 15 agents, ensuring smooth daily operations, efficient scheduling, and effective task delegation, resulting in enhanced office efficiency and productivity
  • Implemented cost-saving measures by streamlining procurement processes, negotiating contracts with vendors, and implementing inventory management systems
  • Developed and implemented standardized office policies and procedures, ensuring compliance with company guidelines and regulatory requirements, resulting in improved operational consistency and reduced risk
  • Coordinated and efficiently managed complex calendars, meeting schedules, and travel arrangements for executive team members, ensuring seamless coordination and optimal utilization of resources.

Housekeeping Manager

Hotel B Berdichevsky
03.2021 - 08.2021
  • Oversaw daily operations of housekeeping staff, ensuring efficient and timely completion of cleaning tasks, resulting in an increase in guest satisfaction ratings
  • Trained and mentored a team of 3 housekeeping associates, emphasizing the importance of attention to detail and adherence to industry standards
  • Collaborated with other departments to provide a satisfactory stay for our guests from check-in to check-out, whilst maintaining a high level of professionalism and attention to detail.
  • Enhanced guest satisfaction by maintaining a high standard of cleanliness and orderliness in all hotel areas.

Guest Relations Trainee

Puente Romano Beach Resort
02.2019 - 08.2019
  • Assisted in coordinating and hosting events, ensuring smooth operations and exceptional guest experiences by actively engaging with clients and resolving any issues promptly and professionally
  • Collaborated with cross-functional teams to develop and implement customer service strategies, resulting in a significant increase in positive feedback and repeat business
  • Provided exceptional front desk support, welcoming and assisting guests with enthusiasm and efficiency, effectively managing check-in/check-out procedures, and ensuring accurate billing and timely resolution of inquiries or concerns.

Food and Beverage Trainee

Mandarin Oriental
11.2017 - 12.2017
  • Assisted in the preparation and presentation of food and beverages, ensuring high-quality standards were consistently met
  • Collaborated with team members to provide exceptional customer service, promptly addressing inquiries and resolving issues to enhance overall dining experience
  • Participated in staff training programs, acquiring knowledge of food safety regulations and implementing best practices to ensure a safe and hygienic working environment.

Education

Hospitality Management, Masters Degree -

Florida International University
Miami, United States
12.2023

Hospitality Management, Bachelors Degree -

Les Roches Global Hospitality
Crans-Montana, Switzerland
02.2022

Skills

  • Organizational skills
  • Professional
  • Time management
  • Communication abilities
  • Administrative Support
  • Staff Management
  • Employee Supervision
  • Proficient in Miscrosoft Office

Languages

English
Native or Bilingual
Russian
Native or Bilingual
Czech
Full Professional
Spanish
Full Professional
Hebrew
Limited Working

Timeline

Office Manager

Exclusively Baronoff Realty
01.2023 - Current

Housekeeping Manager

Hotel B Berdichevsky
03.2021 - 08.2021

Guest Relations Trainee

Puente Romano Beach Resort
02.2019 - 08.2019

Food and Beverage Trainee

Mandarin Oriental
11.2017 - 12.2017

Hospitality Management, Masters Degree -

Florida International University

Hospitality Management, Bachelors Degree -

Les Roches Global Hospitality

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Daniella-Josefina Ofer