Summary
Overview
Work History
Education
Skills
Timeline
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Daniella Krayzelburg

Daniella Krayzelburg

Los Angeles,CA

Summary

I am an experienced professional who has successfully held two key roles in customer-oriented environments. As a Shift Lead at Sunlife Organics, I've demonstrated strong leadership skills, overseeing daily operations and leading a team to provide exceptional service at a juice bar. My ability to manage staff, streamline processes, and maintain high-quality standards has contributed to the continued success of the business.

In my capacity as a Customer Service Representative at a swim school, I've honed my customer service skills, excelling in handling inquiries, resolving issues, and ensuring a welcoming atmosphere for students and parents alike. My effective communication and problem-solving abilities have played a pivotal role in maintaining a positive and supportive environment. I have been consistently recognized for my superior work ethic, attention to detail, and problem-solving abilities.


Overview

3
3
years of professional experience

Work History

Shift Lead

Sunlife Organics
09.2021 - Current
  • Prepare and serve a variety of juices, smoothies, and healthy snacks to customers.
  • Train new employees on company policies, procedures, and best practices for optimal performance.
  • Streamline inventory management processes to reduce waste and increase profitability.
  • Collaborate with management to develop strategies for improving overall store operations.
  • Maintain a clean and organized work environment, consistently meeting safety standards.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Conducted regular team meetings to discuss progress, address concerns, and set goals for continued improvement.

Customer Service Representative

SwimRight Academy
06.2021 - Current
  • Enhance customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamline call center processes for improved efficiency and reduced wait times.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

Business Administration

Santa Monica College
Santa Monica
06.2024

Skills

  • Leadership
  • Team Management
  • Efficient and Responsible
  • Goal-oriented
  • Multitasking Abilities
  • Organization and Time Management
  • Positive Attitude
  • Performance Improvement
  • Operations Management

Timeline

Shift Lead

Sunlife Organics
09.2021 - Current

Customer Service Representative

SwimRight Academy
06.2021 - Current

Business Administration

Santa Monica College
Daniella Krayzelburg