Daniella Lopez

• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Answered customer questions about hours, seating, and menu information.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Managed returns, exchanges and refunds in accordance with store policy.
• Helped customers with questions or problems they had with their devices or involving their lines.
• Generated new sales leads to achieve and exceed monthly sales goals.
• worked around a computer all day and answering phones calls.
• Prioritized helping customers over completing other routine tasks in store.

• Helped customer locate items around the store.

Transported and loaded customers' orders to the their vehicle.

• Selected correct products based on customer needs, product specifications and applicable regulations.
• Greeted clients entering store to provide welcoming environment and friendly customer service.
• Tracked substitutions and informed customers of changes.
• Ensured safety and quality control by double-checking orders before delivering them to customers'' vehicles.
• Communicated clearly with customers via phone or online chat regarding order details, substitutions or additional requests.

• Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
• Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
• Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
• Arrived to work in uniform and presentable in appearance to meet restaurant standards.
• Greeted guests pleasantly and answered menu questions.

• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked flexible hours across night, weekend, and holiday shifts.
• Organized and detail-oriented with a strong work ethic.
• Worked effectively in fast-paced environments.
• Self-motivated, with a strong sense of personal responsibility.