Personable professional with excellent customer service skills. Strengths in building and maintaining relationships, in fast-paced settings. Team player with exceptional listening and critical thinking skills.
Overview
7
7
years of professional experience
Work History
Customer Service Manager/Department Lead
Hobby Lobby
06.2018 - 04.2024
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Supervised cashiers and assessed performances to determine training needs.
Managed inventory levels effectively, reducing overstock and excess inventory costs while maintaining product availability.
Worked different stations to provide optimal coverage and meet production goals.
Floor Support/ Cashier
Macy's
10.2017 - 03.2018
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Helped customers complete purchases, locate items, and join reward programs.
Managed time efficiently in order to complete all tasks within deadlines during busy seasonal period.