Daniella Maldonado
Profile
Phoenix,AZ
Summary
Accomplished Customer Success Specialist with extensive experience providing quality services in challenging environments. Over three years of establishing relationships with customers and patients, analyzing customer needs and resolving complaints. Led teams of customer service-focused professionals to improve customer and patient ratings, reducing complaints and increasing business.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Customer Experience Specialist II
Caris Life Sciences
Remote, AZ
07.2022 - Current
- Collaborated daily with cross-functional departments to enhance services of Molecular Intelligence testing and technology interfaces while pinpointing for high-ordering clients and formulating action plans aimed at boosting adoption and usage
- Train 10+ account managers with the complexity of the Case Mix Index platform and quality control report which requires access to detailed private medical information
- Developed standardized pathology protocols aimed at enhancing efficiency and eradicating potential for tissue delay, resulting in 30% reduction in turnaround-time
- Serve as client liaison for all medical, technical, sales and support services to provide timely resolution to client issues.
Ophthalmic Medical Technician
Eye Doctors of Arizona
Phoenix, AZ
09.2021 - 06.2022
- Weekly performed over 20 comprehensive procedures with exceptional precision, including but not limited to; visual field testing, optical coherence tomography, and dilation
- Received consistent positive feedback from patients, averaging satisfaction rate of 95%.
- Collaborated daily with medical teams to develop personalized treatment plans for 25+ patients weekly, leading to enhanced recovery rates.
Department Manager
DD’s Discount
Phoenix, AZ
01.2019 - 09.2021
- Delivered precise and punctual renewal forecast and reports to management, spotlighting trends, potential risks, and opportunities
- Trained 5 new associates quarterly with 100% success rate in understanding inventory management procedures and mark-out-of- stock (MOS) policies
- Played a pivotal role in executing successful floor layouts during high-traffic seasons, resulting in 35% boost in foot traffic.
Education
Bachelor of Arts -
Arizona State University
Tempe, AZ 08.2016 - 05.2020
Skills
In-depth knowledge of CRM: Salesforce and Tableau
undefinedWork Availability
monday
tuesday
wednesday
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friday
saturday
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morning
afternoon
evening
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Timeline
Customer Experience Specialist II
Caris Life Sciences
07.2022 - Current
Ophthalmic Medical Technician
Eye Doctors of Arizona
09.2021 - 06.2022
Department Manager
DD’s Discount
01.2019 - 09.2021
Bachelor of Arts -
Arizona State University
08.2016 - 05.2020