Daniella Marie Jakiel
Leander,Texas
Summary
Experienced Office Manager with more than twenty years of professional experience. Knowledgeable and well versed in administrative support and customer service as well as managing an established business and maintaining an excellent company reputation with customers. Highly motivated and energetic, looking to make daily office functions run more organized and efficient.
Adaptable professional in office and administrative support, known for high productivity and efficient completion of tasks. Specialize in data entry, record management, and customer service, ensuring smooth operational flow. Excel in organization, time management, and communication, utilizing these skills to meet and exceed workplace demands.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
25
25
years of professional experience
Work History
Administrative Officer/Credit Analyst
Teledynamics
Austin, Texas
05.2019 - Current
- Processed invoices and payments using accounting software programs such as QuickBooks or SAGE Mass.
- Encouraged and improved cross-department internal communication.
- Directed and oversaw office personnel activities.
- Organized and maintained filing systems for confidential documents, correspondence, and reports.
- Greeted visitors warmly upon arrival at office reception area.
- Provided administrative support to department staff including typing letters and reports; preparing mailings; photocopying; collating; faxing; scanning documents.
- Answered phones and routed voicemails to respective employees.
- Reviewed and created vendor invoices and RMA orders for the warehouse.
- Received and distributed mail, letters and packages.
- Participated in credit and collections activities.
- Maintained positive working relationship with fellow staff and management.
- Performed accounting or financial analysis.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Assisted with set up for social events and food deliveries.
- Offered coverage to relieve staff during absences or breaks.
- Completed day-to-day duties accurately and efficiently.
- Monitored customer accounts to ensure timely payments were made in accordance with loan agreements.
- Provided mentorship and training to junior credit analysts on financial analysis techniques and tools.
- Performed due diligence on new applicants by verifying income, assets and liabilities through public records or third-party sources.
- Provided training sessions for new staff members on credit analysis techniques and the navigation of certain platforms such as Bectran, Confirmation and Bank VOD.
- Worked closely with both customers and sales team to reconcile accounts and oversee payment negotiation.
- Reviewed incoming returns for accuracy and completeness to ensure compliance with company policies.
- Inspected returned items to identify damage or defects, documenting information in database.
- Input clear customer account notes in internal computer systems to document return reasons.
- Filed paperwork associated with returns including invoices, packing slips, order forms.
- Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
Office Manager
Angelo's Auto Body
Irvington, NJ
09.2007 - Current
- Organize and schedule appointments and company events
- Billing and collection of customer and accounts receivable in a timely manner
- Account and Vendor Reconciliation (especially those within discount period)
- Perform general bookkeeping duties including posting, payments, verifying and tracking of all customer and vendor accounts
- Maintained and managed all financial records, business, and property taxes
- Record/Reconcile cash receipts, made deposits, verified daily bank deposits as well as reconciliation of internal cash accounts and petty cash
- Responsible for all Yearly, Monthly & Quarterly Sales Tax submission and payments
- Managed and maintained the 401 k for employees and employer as well as personal loans
- Developed and maintained an orderly and assessable office filing system
- Responsible for payroll reports, W2’s, Vendor 1099, ST3’s, Urban Enterprise Zoning and Sublet contracts
- Human Resources including maintenance and administration of employee files, unemployment claims, health insurance, workman’s comp, and liability claims
- Assisted in other duties as assigned through the day when needed
- Maintain a high level of accuracy when reviewing and entering daily invoices, weekly payroll reports and monthly vendor statements
- Managed office supplies such as restocking and reordering break room, shop and office supplies as well as monthly/yearly software
- Processed new customer files and verified insurance coverage and claim status
- Managed and maintained property utilities and Owner’s personal bills
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance
- Maintained a clean reception area, including lounge and associated areas
Owner/Manager
Perfect Appearance
Kenilworth, NJ
05.2002 - 07.2007
- Hired, trained, and motivated staff to achieve a better business environment
- Maintained high standards of quality through continuous reviews of products and service
- Improved profitability by streamlining costs and optimizing prices
- Monitored processes and procedures, making sure that they met all compliance regulations
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Scheduled weekly appointments and managed vendor accounts
Customer Service Rep
Lincare
Fairfield, NJ
01.2005 - 01.2007
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Recommended, selected, and helped locate and obtain out-of-stock product based on customer requests
- Provided an elevated customer experience to generate a loyal clientele
- Served as the main liaison between customers, management, and sales team
- Scheduled, rescheduled, and handled cancelled appointments for patients
- Responsible for patient data including insurance, demographic and health history
- Developed and implemented improvements to billing system to maximize efficiency, reduce delinquency and increase accuracy
- Administered product knowledge, did field assessments and competency testing with patients
- Performed monthly inventory and maintained office and medical supply counts
- Ensured HIPAA compliance
- Provided patient education
Assistant Manager
Union Plaza Diner
Union, NJ
09.1999 - 01.2005
- Responsible for training new hires and scheduling stations of work
- Observed tables to promptly respond to any patron requests or complaints
- Displayed enthusiasm and knowledge about the restaurant's menu and products
- Assisted co-workers whenever possible
- Demonstrated genuine hospitality while greeting and establishing rapport with guests
- Assisted with serving, when needed, as well as cashier during busy hours
- Experienced with Point of Sale (POS) system & procedures
Education
High School Diploma -
Hudson County School of Technologies (County Prep)
Jersey City, NJ01.1999
Nursing
Berkeley College
Clifton, NJUnion City Community High School
Union City, INSkills
- Works well under pressure
- Multitasking
- QuickBooks accounting
- Payroll
- AP/AR
- Inventory management
- Bookkeeping
- Telephone protocol
- Organizational skills
- Business taxes
- Corporate taxes
- Property taxes
- Time management
- Prioritization
- Attention to detail
- Problem-solving
- Microsoft Office
- Excel
- Sage500
- POS systems
- Written communication
- Verbal communication
- Idea generation
- Positive workplace influence
- Bilingual (Spanish)
- Event coordination
- Account reconciliation
- Credit and collections
References
References furnished upon request
Timeline
Administrative Officer/Credit Analyst
Teledynamics
05.2019 - Current
Office Manager
Angelo's Auto Body
09.2007 - Current
Customer Service Rep
Lincare
01.2005 - 01.2007
Owner/Manager
Perfect Appearance
05.2002 - 07.2007
Assistant Manager
Union Plaza Diner
09.1999 - 01.2005
High School Diploma -
Hudson County School of Technologies (County Prep)
Nursing
Berkeley College
Union City Community High School