Daniella McCoy
San Antonio,TX
Summary
Dynamic Operations Manager with a proven track record at Main Event, enhancing operational efficiency and guest satisfaction. Skilled in cost cutting and fostering a culture of accountability, I've led teams to exceed performance metrics. Expert in policies implementation and customer service, my leadership has consistently improved service quality and profitability.
Overview
7
7
years of professional experience
Work History
Operations Manager
Main Event
12.2023 - Current
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Developed systems and procedures to improve operational quality and team efficiency.
Managerial Supervisor
Six Flags Fiesta Texas
03.2022 - 11.2023
- Oversaw daily operations of the each department, ensuring smooth workflow and timely completion of tasks.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Maintained database systems to track and analyze operational data.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Operations Trainer
Six Flags Fiesta Texas
10.2021 - 03.2022
- Trained and developed employees for various departments which include Aquatics, Admissions, Entertainment, Marketing, and Park Services.
- Conducted regular audits of training content to ensure relevance and alignment with organizational objectives.
- Enhanced operational efficiency by developing and implementing comprehensive training programs for employees.
- Streamlined onboarding processes for new hires, resulting in reduced time to productivity for each employee.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
Operations Supervisor
Six Flags Fiesta Texas
06.2017 - 10.2021
- Versatile cross trained supervisor for Aquatics, Admissions, Entertainment, Marketing, Rides, and Park Services.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
- Conducted performance evaluations, providing constructive feedback and identifying areas for improvement.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
Education
Associate of Arts - Psychology
Northwest Vista College
San Antonio, TX05.2026
No Degree - Psychology
University of The Incarnate Word
San Antonio, TX05.2016
High School Diploma -
St Anthony Catholic High School
San Antonio, TX05.2016
Skills
- Customer Service
- Policies and procedures implementation
- Schedule Management
- Health and safety compliance
- Invoice Processing
- Business Administration
- Forecasting and Scheduling
- P&L Management
- Sales background
Timeline
Operations Manager
Main Event
12.2023 - Current
Managerial Supervisor
Six Flags Fiesta Texas
03.2022 - 11.2023
Operations Trainer
Six Flags Fiesta Texas
10.2021 - 03.2022
Operations Supervisor
Six Flags Fiesta Texas
06.2017 - 10.2021
Associate of Arts - Psychology
Northwest Vista College
No Degree - Psychology
University of The Incarnate Word
High School Diploma -
St Anthony Catholic High School