Summary
Overview
Work History
Education
Skills
Certification
Languages
Work Availability
Generic

Daniella Mico Urrutia

Miami,FL

Summary

Dynamic and adaptable hospitality professional with expertise in enhancing customer satisfaction and promoting sales at The Contemporary Miami. Skilled in bilingual communication (English/Spanish) and adept at using point-of-sale systems. Excels in fast-paced environments, demonstrating exceptional teamwork and upselling abilities.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Server

The Contemporary Miami
Miami, FL
12.2023 - 02.2025
  • Welcomed guests warmly, and provided detailed menu explanations to enhance dining experiences.
  • Resolved customer issues promptly, and ensured guest satisfaction by providing additional items and refilling beverages.
  • Promoted desserts and specialty drinks to boost sales and enhance customer enjoyment.
  • Collaborated with team members to maintain efficient restaurant operations and uphold sanitation standards.
  • Trained new employees in server duties to maintain team efficiency and service standards.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Assisted in preparing salads, appetizers, and desserts to speed up food service.

Cashier

El Volcan - Nicaraguan Cuisine
Miami, FL
10.2023 - 12.2023
  • Operated the cash register efficiently and accurately, processed payments by cash, check, credit card, gift card, or automatic debit.
  • Maintained the cleanliness of the checkout area.
  • Preserved the appearance of the store by arranging and replenishing displays and merchandise racks.
  • Used suggestive selling techniques to promote add-on sales.
  • Trained new team members in cash register operation, stock procedures, and customer service.

Education

Bachelor of Science - Psychology

University of Havana
Havana, Cuba
12-2021

Skills

  • Bilingual communication (English/Spanish)
  • Effective customer upselling
  • Point-of-sale expertise
  • Customer service excellence
  • Team collaboration
  • Food safety practices
  • Dining area maintenance
  • Multitasking and organization

Certification

SafeStaff Foodhandler Training Program - Exp. on 05/07/2027

Languages

Spanish
Native language
English
Upper Intermediate (B2)
B2

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Similar Profiles

CREATE PROFILE
Daniella Mico Urrutia