DANIELLA ORTEGA
Romeoville,IL
Summary
Dedicated customer support specialist with a strong background in issue resolution, administrative and IT support. Skilled in navigating complex customer inquiries and maintaining clear communication across departments. Ability to balance high call volumes with exceptional service and operational efficiency.
Overview
8
8
years of professional experience
Work History
Call Center Customer Service Representative
WeatherTech
Bolingbrook, IL
08.2024 - Current
- Resolved customer complaints effectively through active listening and problem-solving.
- Provided exceptional customer support for inquiries about automotive accessories.
- Assisted customers in navigating online orders and product selections.
- Managed high call volumes while maintaining professionalism and courtesy at all times.
- Communicated courteously with customers by telephone, email, or chat systems.
- Utilized CRM software to document customer interactions and track issues.
- Followed up with customers to ensure their satisfaction with the resolution of their issue.
Customer Support Specialist
CPI Open Fox
Bolingbrook, United States
02.2022 - 08.2024
- Respond to support requests from customers via phone, ticketing system, and email.
- Assessed customer requests to determine severity and priority, ensuring timely resolution.
- Ability to define, research, a resolve or escalate customer issues in a timely and accurate manner.
- Updated customers, colleagues, and management on outstanding issues, maintaining clear communication.
- Liaised between customers, colleagues, management, and non-technical departments to facilitate issue resolution.
Administrative Assistant
Hill Valley Healthcare
Downers Grove, United States
07.2018 - 01.2022
- Facilitated smooth office operations through comprehensive administrative support.
- Coordinated appointments, planned meetings, and recorded detailed tasks to enhance workflow.
- Write and distribute emails, correspondence memos, letters, faxes and forms.
- Developed and updated office policies and procedures to ensure compliance and efficiency.
- Proficient in Microsoft Office including Word, Excel, and Outlook.
- Performed data entry tasks to maintain up-to-date information.
Education
Associate of Applied Science - Information Technology
DeVry University
Lisle, ILSkills
- Microsoft CRM proficient
- Ticketing system
- Customer issue resolution
- High-volume time management
- Customer engagement etiquette
- Team collaboration
- Attention to detail
- Upselling techniques
- Regulatory knowledge
Timeline
Call Center Customer Service Representative
WeatherTech
08.2024 - Current
Customer Support Specialist
CPI Open Fox
02.2022 - 08.2024
Administrative Assistant
Hill Valley Healthcare
07.2018 - 01.2022
Associate of Applied Science - Information Technology
DeVry University